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Penalties as incentives for punctuality and regularity in tendered Swedish public transport
Pyddoke, Roger - In: Research in transportation economics 83 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012582506
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An application of technology-based design for exhibition services
Hsieh, Yen-Hao; Yuan, Soe-Tsyr - In: International journal of quality and service sciences 8 (2016) 4, pp. 498-515
Persistent link: https://www.econbiz.de/10011641329
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Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter; O'Brien, Colette; Olya, Hossein; Pink, … - In: International journal of hospitality management 112 (2023), pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
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Desirability of consumer internet of things products : how emerging businesses address consumer desires to improve user experiences
Bekele, Negalegn Alemu; Muffatto, Moreno; Ferrati, Francesco - In: International journal of technology marketing : IJTMkt 18 (2024) 1, pp. 34-61
Persistent link: https://www.econbiz.de/10015062344
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Maßnahmen zur Steigerung der Kundenzufriedenheit : Managementansätze zur Prozessoptimierung
Buchberger, Patricia - 2016 - 1. Aufl. 2016
Managementansätze: Historische Entwicklung und Kundenorientierung -- Störfaktoren bei Optimierungsmaßnahmen -- Prozessoptimierung in der Versicherungspraxis -- Theorie und Praxis im Vergleich -- Handlungsempfehlungen.
Persistent link: https://www.econbiz.de/10014018367
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Maßnahmen zur Steigerung der Kundenzufriedenheit : Managementansätze zur Prozessoptimierung
Buchberger, Patricia - 2016
Persistent link: https://www.econbiz.de/10011422629
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Customer commitment to luxury brands : antecedents and consequences
Shukla, Paurav; Banerjee, Madhumita; Singh, Jaywant - In: Journal of business research : JBR 69 (2016) 1, pp. 323-331
Persistent link: https://www.econbiz.de/10011417731
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The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung; King, Ceridwyn; Sparks, Beverley; … - In: Journal of travel research : a quarterly publication of … 55 (2016) 1, pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
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Word of mouth on social media : a potent tool for brand building
Mathur, Disha; Mathur, Dipin - In: Capturing, analyzing, and managing word-of-mouth in the …, (pp. 45-60). 2016
Persistent link: https://www.econbiz.de/10011430582
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Consumer brand loyalty in the Chilean wine industry
Bianchi, Constanza - In: Journal of food products marketing 21 (2015) 4, pp. 442-460
Persistent link: https://www.econbiz.de/10011432296