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service quality
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International journal of hospitality management
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SpringerLink / Bücher
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Journal of Services Marketing
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111
International journal of contemporary hospitality management
110
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106
Total quality management & business excellence
99
Journal of hospitality marketing & management
96
Labour economics : official journal of the European Association of Labour Economists
93
Policy research working paper : WPS
93
The TQM journal : the international review of organizational improvement
85
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
84
Services marketing quarterly
81
Technological forecasting & social change : an international journal
80
Journal of air transport management
79
Industrial marketing management : the international journal for industrial and high-tech firms
77
Tourism management : research, policies, practice
77
Journal of travel and tourism marketing
70
International journal of quality & reliability management
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Springer eBook Collection
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Journal of education for business
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Applied economics
60
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International Journal of Contemporary Hospitality Management
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International Journal of Quality & Reliability Management
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International Journal of Bank Marketing
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ECONIS (ZBW)
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8
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1
University professional and citizenship education through service learning
Graell Martín, Mariona
- In:
International journal of intellectual property …
12
(
2022
)
1
,
pp. 148-163
Persistent link: https://www.econbiz.de/10013040815
Saved in:
2
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
3
Reinforcing customer loyalty through service employees'
competence
and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
4
Emotional
competence
: a prerequisite for effective teaching
Vignjević Korotaj, Bojana
;
Mrnjaus, Kornelija
- In:
Economic research
34
(
2021
)
1,1
,
pp. 39-52
Persistent link: https://www.econbiz.de/10013341416
Saved in:
5
The attitudes of initial teacher education students towards teacher socioemotional
competence
Koludrović, Morana
;
Mrsić, Antonela
- In:
Economic research
35
(
2022
)
1,4
,
pp. 4113-4127
Persistent link: https://www.econbiz.de/10014384842
Saved in:
6
How do students perceive educators' digital
competence
in higher education?
Obesso, María Mercedes de
;
Núñez-Canal, Margarita
; …
- In:
Technological forecasting & social change : an …
188
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014266440
Saved in:
7
Service leadership, work engagement, and service performance : the moderating role of leader skills
Zheng, Yuyan
;
Graham, Les
;
Epitropaki, Olga
;
Snape, Ed
- In:
Group & organization management : an international journal
45
(
2020
)
1
,
pp. 43-74
Persistent link: https://www.econbiz.de/10012160309
Saved in:
8
Obstacles of human resource planning that affect workers in delivering quality services
Khumalo, Njabulo
- In:
Problems and perspectives in management : PPM ; …
17
(
2019
)
2
,
pp. 114-123
Persistent link: https://www.econbiz.de/10012122325
Saved in:
9
Zukunftstechnologien und Kompetenzbedarfe : Kompetenzentwicklung in der Arbeitswelt 4.0 : mit 31 Abbildungen
Bullinger-Hoffmann, Angelika C.
(
ed.
)
-
2019
Persistent link: https://www.econbiz.de/10011655201
Saved in:
10
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
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