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The changing role of employees in service theory and practice : an interdisciplinary view

Bowen, David E. - In: Human resource management review 26 (2016) 1, pp. 4-13

Persistent link: https://www.econbiz.de/10011429245

Lessons for all when service scholarship and management practice come together

Bowen, David E. - In: Organizational dynamics : a quarterly review of … 49 (2020) 3, pp. 1-10

Persistent link: https://www.econbiz.de/10012290777

A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom

Bowen, David E. - In: Journal of service management 34 (2023) 1, pp. 1-9

Persistent link: https://www.econbiz.de/10013537612

An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes

Bowen, David E. - In: Journal of service management 35 (2024) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10014456568

Elevating the human experience (HX) through service research collaborations : introducing ServCollab

Fisk, Raymond P.; Alkire (née Nasr), Linda; Anderson, … - In: Journal of Service Management 31 (2020) 4, pp. 615-635

Purpose: Elevating the human experience (HX) through research collaborations is the purpose of this article. ServCollab facilitates and supports service research collaborations that seek to reduce human suffering and improve human well-being. Design/methodology/approach: To catalyze this...

Persistent link: https://www.econbiz.de/10012278738

Billions of impoverished people deserve to be better served : a call to action for the service research community

Fisk, Raymond P. P.; Anderson, Laurel; Bowen, David E.; … - In: Journal of service management 27 (2016) 1, pp. 43-55

Persistent link: https://www.econbiz.de/10011482155

Reflections on the 2014 Decade Award : is there strength in the construct of HR system strength?

Ostroff, Cheri; Bowen, David E. - In: The Academy of Management review : AMR 41 (2016) 2, pp. 196-214

Persistent link: https://www.econbiz.de/10011483295

Customer proactive training vs customer reactive training in retail store settings : effects on script proficiency, customer satisfaction, and sales volume

Nicod, Lionel; Llosa, Sylvie; Bowen, David E. - In: Journal of retailing and consumer services 55 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012268798

Learning to be a paradox-savvy leader

Waldman, David A.; Bowen, David E. - In: Academy of Management perspectives : AMP 30 (2016) 3, pp. 316-327

Persistent link: https://www.econbiz.de/10011585534

A search for missing links : specifying the relationship between leader-member exchange differentiation and service climate

Auh, Seigyoung; Bowen, David E.; Aysuna, Ceyda; … - In: Journal of service research : JSR 19 (2016) 3, pp. 260-275

Persistent link: https://www.econbiz.de/10011665383