1. Brand identity and brand image -- 2. Brand associations -- 3. Brand personality -- 4. Brand authenticity -- 5. Perceived brand differentiation -- 6. Attitudes toward the brand -- 7. Experiential consumption with brands -- 8. Consumers' emotions toward the brand -- 9. Attachment to the brand...

This SpringerBrief offers a state of the art analysis of electronic word-of-mouth (eWOM) communications and its role in marketing. The book begins with an overview of traditional word-of-mouth (WOM) and its evolution to eWOM. It discusses the differences between traditional and online WOM. The...