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1
The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.
;
Inyang, Aniefre Eddie
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 692-716
Persistent link: https://www.econbiz.de/10011456301
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2
Examining determinants of cross buying behaviour in retail banking
Tung, Brian
;
Carlson, Jamie
- In:
International journal of quality & reliability management
32
(
2015
)
8
,
pp. 863-880
Persistent link: https://www.econbiz.de/10011457463
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3
Union Experience : towards excellence in retail banking
Bapat, Dhananjay
- In:
Decision
42
(
2015
)
3
,
pp. 335-345
Persistent link: https://www.econbiz.de/10011471922
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4
Service excellence in UK retail banking : customers' perspectives of the important antecedents
Sekhon, Harjit
;
Al-Eisawi, Dima
;
Roy, Sanjit
; …
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 904-921
Persistent link: https://www.econbiz.de/10011490749
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5
Service fairness and customer behavioural intention : evidence from the Ghanaian banking industry
Narteh, Bedman
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 90-108
Persistent link: https://www.econbiz.de/10011560499
Saved in:
6
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
7
Bedürfnisorientierung im Privatkundengeschäft
Müller, Bernd R.
- In:
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
116
(
1999
)
4
,
pp. 179-181
Persistent link: https://www.econbiz.de/10001402037
Saved in:
8
Service quality dimensions as predictors of customer satisfaction and loyalty in the banking industry : moderating effects of gender
Teeroovengadum, Viraiyan
- In:
European business review
34
(
2022
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10013164641
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9
Customers' readiness for a paradigm shift towards cyberspace : an exploratory investigation in Indian retail banking
Mishra, Brajesh
;
Prashar, Anupama
- In:
International journal of financial innovation in …
3
(
2021
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012514163
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10
CSR : a roadmap towards customer loyalty
Osakwe, Christian Nedu
;
Yusuf, Tesilimi Oladimeji
- In:
Total quality management & business excellence
32
(
2021
)
13
,
pp. 1424-1440
Persistent link: https://www.econbiz.de/10012649836
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