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Bad Orber Gespräche über Kontroverse Themen im Gesundheitswesen <21., 2016, Berlin>
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Dr. Rainer Hampp <Firma>
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European Business School <Oestrich-Winkel>
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Internationale und Interdisziplinäre Jahrestagung des Forschungsnetzwerks Europäische Kulturen in der Wirtschaftskommunikation <19., 2019, Wien>
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474
SpringerLink / Bücher
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257
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251
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239
International journal of hospitality management
222
International journal of quality & reliability management
209
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
186
International journal of production research
185
International journal of productivity and quality management : IJPQM
185
International journal of production economics
154
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124
Journal of strategic marketing
104
European journal of operational research : EJOR
102
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96
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95
Springer eBook Collection / Business and Economics
93
Journal of the Academy of Marketing Science
91
Springer eBook Collection
91
International journal of contemporary hospitality management
86
Tourism management : research, policies, practice
86
Journal of hospitality marketing & management
84
The service industries journal
84
Asia Pacific journal of marketing and logistics
81
Journal of travel and tourism marketing
77
Quality management journal : QMJ
77
The journal of product & brand management
73
Marketing intelligence & planning
71
International journal of business excellence : IJBEX
68
Technological forecasting & social change : an international journal
67
International journal of services and operations management : IJSOM
65
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
62
International journal of six sigma and competitive advantage : IJSSCA
57
Journal of service management
57
The journal of brand management : an international journal
57
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56
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
55
Journal of retailing
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Services marketing quarterly
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
4
Other ZBW resources
3
OLC EcoSci
2
RePEc
1
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1
Leistungsmessung industrieller Dienstleistungen : Prozess- und Leistungstransparenz als Basis für das Management von Produkt-Service-Systemen
Lange, Ingo Christian
-
2009
Persistent link: https://www.econbiz.de/10003968543
Saved in:
2
An examination of the online service-profit chain
Bressolles, Grégory
;
Durrieu, Francois
;
Deans, Kenneth R.
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
Saved in:
3
META-RELQUAL construct validation : a South African study
Mpinganjira, Mercy
;
Svensson, Göran
;
Mysen, Tore
- In:
African journal of economic and management studies : AJEMS
6
(
2015
)
4
,
pp. 453-465
Persistent link: https://www.econbiz.de/10011525625
Saved in:
4
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca
;
Cassia, Fabio
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Saved in:
5
A conceptualisation of relationship quality in construction procurement
Jelodar, Mostafa Babaeian
;
Yiu, Tak Wing
;
Wilkinson, Suzanne
- In:
International journal of project management : the …
34
(
2016
)
6
,
pp. 997-1011
Persistent link: https://www.econbiz.de/10011529073
Saved in:
6
How service customers tidy their service quality perceptions
Georgantzas, Nicholas C.
;
Katsamakas, Evangelos
- In:
Human systems management : HSM
35
(
2016
)
2
,
pp. 129-139
Persistent link: https://www.econbiz.de/10011547920
Saved in:
7
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
8
Latent classes of service quality, logistics costs and loyalty
Juntunen, Jouni
;
Juntunen, Mari
;
Juga, Jari
- In:
International journal of logistics : research and …
18
(
2015
)
5
,
pp. 442-458
Persistent link: https://www.econbiz.de/10011482340
Saved in:
9
Testing the predictive power of PLS through cross-validation in banking
Reguera-Alvarado, Nuria
;
Blanco-Oliver, Antonio
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4685-4693
Persistent link: https://www.econbiz.de/10011554754
Saved in:
10
Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae
;
Kim, You Jin
;
Kwak, Choonjong
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
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