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1
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
2
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
3
Toward an understanding of the economics of apologies : evidence from a large-scale natural field experiment
Halperin, Basil
;
Ho, Benjamin
;
List, John A.
;
Muir, Ian
- In:
The economic journal : the journal of the Royal …
132
(
2022
)
641
,
pp. 273-298
Persistent link: https://www.econbiz.de/10012878932
Saved in:
4
Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis
;
Karande, Kiran
;
Ford, John B.
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
Saved in:
5
Service failure and problems : internal marketing solutions for facing the future
Paul, Justin
;
Sahadev, Sunil
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
Saved in:
6
Managing negative reviews : the persuasive role of webcare characteristics
Ghosh, Tathagata
- In:
Journal of internet commerce
16
(
2017
)
2
,
pp. 148-173
Persistent link: https://www.econbiz.de/10011804469
Saved in:
7
Well-known or well-liked? : the effects of brand
reputation
on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
8
Quality of after-sales services in a competitive insurance sector
Fedele, Alessandro
;
Tedeschi, Piero
- In:
The Geneva risk and insurance review
40
(
2015
)
1
,
pp. 65-88
Persistent link: https://www.econbiz.de/10011430692
Saved in:
9
Quality systems and standards for a competitive edge
Guasch, J. Luis
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10010521880
Saved in:
10
What determines the quality of institutions?
Islam, Roumeen
-
2002
Persistent link: https://www.econbiz.de/10010523776
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