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Gratitude : an emotional appro...
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1
Enhancing the customer experience AI-chatbot : service quality, emotional intelligence, and personalisation
Minh T. H. Le
;
Khoi Minh Nguyen
;
Ngan Thanh Nguyen
; …
- In:
International journal of trade and global markets
19
(
2024
)
2
,
pp. 111-132
Persistent link: https://www.econbiz.de/10015062752
Saved in:
2
The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica
;
Wong, IpKin Anthony
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 92-111
Persistent link: https://www.econbiz.de/10012289263
Saved in:
3
Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty : an empirical study in the h...
Rather, Raouf Ahmad
;
Shehnaz Tehseen
;
Itoo, Murtaza Hassan
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
2
,
pp. 196-217
Persistent link: https://www.econbiz.de/10012257893
Saved in:
4
Investigating the effect of employee empathy on service loyalty : the mediating role of trust in and satisfaction with a service employee
Bahadur, Waseem
;
Khan, Ali Nawaz
;
Ali, Ahsan
;
Usman, …
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
3
,
pp. 229-252
Persistent link: https://www.econbiz.de/10012258657
Saved in:
5
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
6
The interpersonal effects of
emotion
intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfact...
Cheshin, Arik
;
Amit, Adi
;
Kleef, Gerben A. van
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 97-111
Persistent link: https://www.econbiz.de/10011843755
Saved in:
7
The effects of employee service on reuse intention in upscale restaurant service setting : the moderating effect of spatial proximity
Choi, Chul-Jae
;
Ham, Jeong-Min
;
Min, Dae-Gyu
- In:
Journal of international trade & commerce
16
(
2020
)
2
,
pp. 71-89
Persistent link: https://www.econbiz.de/10012592180
Saved in:
8
"Hey Alexa-order groceries for me" : the effect of consumer-VAI emotional attachment on satisfaction and repurchase intention
Reema Singh
- In:
European journal of marketing
56
(
2022
)
6
,
pp. 1684-1720
Persistent link: https://www.econbiz.de/10013350984
Saved in:
9
Mediating role of trust in the impact of perceived empathy and customer orientation on intention to continue relationship in Indian banks
Kumra, Rajeev
;
Sharma, Praveen Kumar
- In:
Journal of financial services marketing
27
(
2022
)
4
,
pp. 372-386
Persistent link: https://www.econbiz.de/10013463813
Saved in:
10
Role of brand experience, brand trust and brand love in assessing brand loyalty : a study of fashion jewellery brands among women
Nim, Dheeraj
;
Jaggi, Shamily
;
Gursimranjit Singh
- In:
International journal of internet marketing and …
17
(
2022
)
1/2
,
pp. 200-216
Persistent link: https://www.econbiz.de/10014318190
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