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Tourist scams, moral emotions and behaviors : impacts on moral emotions, dissatisfaction, revisit intention and negative word of mouth
Ma, Jianan; Li, Fangxuan; Shang, Yuanyuan - In: Tourism review 77 (2022) 5, pp. 1299-1321
Persistent link: https://www.econbiz.de/10013369022
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Identity bias in negative word of mouth following irresponsible corporate behavior : a research model and moderating effects
Antonetti, Paolo; Maklan, Stan - In: Journal of business ethics : JOBE 149 (2018) 4, pp. 1005-1023
Persistent link: https://www.econbiz.de/10011867329
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From "publish or perish" to societal impact : organizational repurposing towards responsible innovation through creating a medical platform
Rauch, Madeleine; Ansari, Shahzad Shaz - In: Journal of management studies : JMS 59 (2022) 1, pp. 61-91
Persistent link: https://www.econbiz.de/10012796462
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Employees' emotional and behavioral reactions to corporate social irresponsibility
Hericher, Corentin; Bridoux, Flore - In: Journal of management 49 (2023) 5, pp. 1533-1569
Persistent link: https://www.econbiz.de/10014253673
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Let them talk! Managing primary and extended online brand communities for success
Noble, Charles H.; Noble, Stephanie M.; Adjei, Mavis T. - In: Business Horizons 55 (2012) 5, pp. 475-483
It is clear that customer-to-customer contact through informal social networking and more formal company-sponsored platforms, such as discussion forums, is an increasingly integral element in building brand communities. There are many benefits to this interaction, such as nurturing brand...
Persistent link: https://www.econbiz.de/10011065245
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Attributions of blame for customer mistreatment : implications for employees' service performance and customers' negative word of mouth
Garcia, Patrick Raymund James M.; Restubog, Simon Lloyd D. - In: Journal of vocational behavior 110 (2019) 1, pp. 203-213
Persistent link: https://www.econbiz.de/10012059952
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The five types of brand hate : how they affect consumer behavior
Fetscherin, Marc - In: Journal of business research : JBR 101 (2019), pp. 116-127
Persistent link: https://www.econbiz.de/10012103220
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The asymmetric impact of other-blame regret versus self-blame regret on negative word of mouth : empirical evidence from China
Wu, Ruijuan; Wang, Cheng Lu - In: European journal of marketing : EJM 51 (2017) 11/12, pp. 1799-1816
Persistent link: https://www.econbiz.de/10011773727
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Influence of social capital on customer's relationship satisfaction in the Pakistani banking industry
Muhammad, Lakhi; Mahadi, Batiah; Hussin, Nazimah - In: Asia Pacific journal of marketing and logistics 29 (2017) 5, pp. 1036-1054
Persistent link: https://www.econbiz.de/10011796573
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Each can help or hurt : negative and positive word of mouth in social network brand communities
Rellilng, Marleen; Schnittka, Oliver; Sattler, Henrik; … - In: International journal of research in marketing : IJRM ; … 33 (2016) 1, pp. 42-58
Persistent link: https://www.econbiz.de/10011490805