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The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun; Kim, Min-su; Jeon, Aeeun - In: Service business 7 (2013) 4, pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
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Enhancing international buyer-seller relationship quality and long-term orientation using emotional intelligence : the moderating role of foreign culture
Leonidou, Leonidas C.; Aykol, Bilge; Larimo, Jorma; … - In: Management international review : MIR ; journal of … 61 (2021) 3, pp. 365-402
Persistent link: https://www.econbiz.de/10012618944
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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine; Dominique-Ferreira, Sergio; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
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The relationship between customer orientation, emotional labour and job burnout
Wu, Xue; Shie, An-Jin - In: Journal of Chinese human resource management : JCHRM 8 (2017) 2, pp. 54-76
Persistent link: https://www.econbiz.de/10011815754
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Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Delpechitre, Duleeep; Beeler-Connelly, Lisa L.; Chaker, … - In: Journal of business research : JBR 92 (2018), pp. 9-24
Persistent link: https://www.econbiz.de/10011925237
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Improving relationship quality during the crisis
Guillén, Marta Estrada; Monferrer-Tirado, Diego; … - In: The service industries journal 40 (2020) 3/4, pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
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Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Yang, Fiona X.; Lau, Virginia Meng-Chan - In: International journal of hospitality management 83 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10012121888
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The role of exporters' emotional intelligence in building foreign customer relationships
Leonidou, Leonidas C.; Aykol, Bilge; Fotiadis, Thomas A.; … - In: Journal of international marketing 27 (2019) 4, pp. 58-80
Persistent link: https://www.econbiz.de/10012132730
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One-voice strategy for customer engagement
Singh, Jagdip; Nambisan, Satish; Bridge, R. Gary; … - In: Journal of service research 24 (2021) 1, pp. 42-65
Persistent link: https://www.econbiz.de/10012426761
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Birds of a feather feel together : emotional ability similarity in consumer interactions
Kidwell, Blair; Lopez-Kidwell, Virginie; Blocker, … - In: Journal of consumer research : JCR ; an … 47 (2020) 2, pp. 215-236
Persistent link: https://www.econbiz.de/10012315478