//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Der Weg zum Kundenversteher :...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Relationship marketing
9,143
Beziehungsmarketing
8,422
Consumer behaviour
4,496
Konsumentenverhalten
4,454
Customer satisfaction
2,494
Kundenzufriedenheit
2,447
Service quality
1,863
Dienstleistungsqualität
1,844
Brand management
1,431
Markenführung
1,427
Social Web
1,092
Social web
1,092
Brand image
1,079
Markenimage
1,072
Lieferantenmanagement
860
Supplier relationship management
860
Online-Marketing
856
Internet marketing
855
Customer integration
833
Kundenintegration
831
Emotion
758
Intelligence
745
Brand
706
Markenartikel
694
Retail trade
661
Einzelhandel
660
Confidence
626
Online-Handel
624
Vertrauen
624
Online retailing
623
Intelligenz
592
Marketing management
587
Electronic Commerce
579
Marketingmanagement
575
E-commerce
572
Kundenwert
536
Customer value
526
Customer service
472
Kundenservice
460
Value creation
416
more ...
less ...
Online availability
All
Undetermined
Free
4,282
Type of publication
All
Article
9,147
Book / Working Paper
811
Journal
3
Type of publication (narrower categories)
All
Article in journal
7,848
Aufsatz in Zeitschrift
7,848
research-article
505
Aufsatz im Buch
417
Book section
417
Hochschulschrift
132
Aufsatzsammlung
117
conceptual-paper
93
Conference paper
74
Konferenzbeitrag
74
review-article
61
case-report
56
Collection of articles of several authors
48
Sammelwerk
48
review
48
Graue Literatur
46
Non-commercial literature
46
Arbeitspapier
42
Thesis
42
Working Paper
42
viewpoint
21
Case study
20
Fallstudie
20
Lehrbuch
14
Handbook
13
Handbuch
13
Konferenzschrift
11
non-article
9
technical-paper
8
Ratgeber
7
Textbook
7
Guidebook
4
Systematic review
4
Übersichtsarbeit
4
Festschrift
2
Humoristische Darstellung
2
Bibliografie
1
Bibliografie enthalten
1
Bibliography included
1
Collection of articles written by one author
1
more ...
less ...
Language
All
English
9,365
German
522
Undetermined
75
Author
All
Han, Heesup
38
Hollebeek, Linda D.
36
Kumar, V.
27
Thaichon, Park
27
Prentice, Catherine
25
Svensson, Göran
23
Rather, Raouf Ahmad
22
Loureiro, Sandra Maria Correia
21
Khan, Imran
19
Kumar, Vikas
19
Palmatier, Robert W.
19
Quach, Sara
19
So, Kevin Kam Fung
19
Vrontis, Demetris
19
Ahn, Jiseon
18
Gil Saura, Irene
18
Grönroos, Christian
18
Mattila, Anna S.
18
Itani, Omar S.
17
Agnihotri, Raj
16
Grewal, Dhruv
16
Johnson, Lester W.
16
King, Ceridwyn
16
Klaus, Philipp
16
Rahman, Zillur
16
Roy, Sanjit
16
Japutra, Arnold
15
Karjaluoto, Heikki
15
Leckie, Civilai
15
Balaji, M. S.
14
Sreejesh, S.
14
Weaven, Scott
14
Bruhn, Manfred
13
Chatterjee, Sheshadri
13
Eggert, Andreas
13
Gong, Taeshik
13
Homburg, Christian
13
Ruyter, Ko de
13
Sesé, F. Javier
13
Verhoef, Peter C.
13
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
63
IGI Global
25
C.E.P.R. Discussion Papers
5
Edward Elgar Publishing
5
Springer-Verlag GmbH
4
Springer International Publishing
3
Great Britain / Customs Establishment
2
National Bureau of Economic Research
2
NetLibrary, Inc
2
OECD
2
Springer Gabler <Firma>
2
Technische Universität Chemnitz
2
World Trade Organization
2
De Gruyter Oldenbourg
1
European Health Care Conference <2, 2011, Hamburg>
1
ICORIA <17., 2018, Valencia>
1
Interdisziplinäre Tagung des Forschungsnetzwerkes Europäische Kulturen in der Wirtschaftskommunikation <17., 2017, Frankfurt am Main>
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
Internationale und Interdisziplinäre Jahrestagung des Forschungsnetzwerks Europäische Kulturen in der Wirtschaftskommunikation <19., 2019, Wien>
1
Landesanstalt für Medien Nordrhein-Westfalen
1
Ludwig-Maximilians-Universität München
1
Nomos Verlagsgesellschaft
1
Organisation for Economic Co-operation and Development
1
Society for Consumer Psychology.
1
Soproni Egyetem
1
Technische Universität Hamburg
1
Technische Universität Hamburg / Institut für Innovationsmarketing
1
Universität Hohenheim
1
ebrary, Inc
1
more ...
less ...
Published in...
All
Journal of business research : JBR
487
Journal of retailing and consumer services
470
SpringerLink / Bücher
273
Industrial marketing management : the international journal for industrial and high-tech firms
243
International journal of hospitality management
198
The journal of services marketing
123
European Journal of Marketing
108
Journal of Business & Industrial Marketing
104
Journal of strategic marketing
101
The journal of business & industrial marketing
99
Journal of the Academy of Marketing Science
88
Journal of hospitality marketing & management
84
International journal of contemporary hospitality management
83
Service business
82
Asia Pacific journal of marketing and logistics
78
Journal of travel and tourism marketing
77
Journal of Services Marketing
76
Tourism management : research, policies, practice
76
The service industries journal
75
The journal of product & brand management
73
Springer eBook Collection / Business and Economics
69
International Journal of Bank Marketing
68
Marketing intelligence & planning
64
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Marketing Intelligence & Planning
60
Journal of service management
58
Technological forecasting & social change : an international journal
57
The journal of brand management : an international journal
56
Journal of marketing
55
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
52
Journal of retailing
52
Journal of service research
52
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
51
Services marketing quarterly
50
Springer eBook Collection
50
Psychology & marketing
48
European journal of operational research : EJOR
43
Journal of business-to-business marketing
43
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
43
Journal of promotion management : innovations in planning and applied research
43
more ...
less ...
Source
All
ECONIS (ZBW)
9,067
Other ZBW resources
814
RePEc
75
OLC EcoSci
4
BASE
1
Showing
1
-
10
of
9,961
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of emotional
intelligence
on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
2
Enhancing international buyer-seller relationship quality and long-term orientation using emotional
intelligence
: the moderating role of foreign culture
Leonidou, Leonidas C.
;
Aykol, Bilge
;
Larimo, Jorma
; …
- In:
Management international review : MIR ; journal of …
61
(
2021
)
3
,
pp. 365-402
Persistent link: https://www.econbiz.de/10012618944
Saved in:
3
The role of memorable experience and emotional
intelligence
in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
4
The relationship between customer orientation, emotional labour and job burnout
Wu, Xue
;
Shie, An-Jin
- In:
Journal of Chinese human resource management : JCHRM
8
(
2017
)
2
,
pp. 54-76
Persistent link: https://www.econbiz.de/10011815754
Saved in:
5
Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional
intelligence
on customer participation and citizenship behavior
Delpechitre, Duleeep
;
Beeler-Connelly, Lisa L.
;
Chaker, …
- In:
Journal of business research : JBR
92
(
2018
),
pp. 9-24
Persistent link: https://www.econbiz.de/10011925237
Saved in:
6
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
7
Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Yang, Fiona X.
;
Lau, Virginia Meng-Chan
- In:
International journal of hospitality management
83
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012121888
Saved in:
8
The role of exporters' emotional
intelligence
in building foreign customer relationships
Leonidou, Leonidas C.
;
Aykol, Bilge
;
Fotiadis, Thomas A.
; …
- In:
Journal of international marketing
27
(
2019
)
4
,
pp. 58-80
Persistent link: https://www.econbiz.de/10012132730
Saved in:
9
One-voice strategy for customer engagement
Singh, Jagdip
;
Nambisan, Satish
;
Bridge, R. Gary
; …
- In:
Journal of service research
24
(
2021
)
1
,
pp. 42-65
Persistent link: https://www.econbiz.de/10012426761
Saved in:
10
Birds of a feather feel together : emotional ability similarity in consumer interactions
Kidwell, Blair
;
Lopez-Kidwell, Virginie
;
Blocker, …
- In:
Journal of consumer research : JCR ; an …
47
(
2020
)
2
,
pp. 215-236
Persistent link: https://www.econbiz.de/10012315478
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->