//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The impact of customer relatio...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Firm performance
15,338
Unternehmenserfolg
15,042
Relationship marketing
9,485
Beziehungsmarketing
8,764
Consumer behaviour
5,546
Konsumentenverhalten
5,432
Customer satisfaction
2,889
Kundenzufriedenheit
2,826
Hotel industry
2,727
Hotellerie
2,642
Innovation
2,402
Service quality
2,314
Dienstleistungsqualität
2,282
Corporate governance
2,177
Corporate Governance
2,127
SME
2,013
KMU
2,007
Brand management
1,966
Markenführung
1,944
Managers
1,880
Führungskräfte
1,868
Innovationsmanagement
1,629
International marketing
1,619
China
1,612
Innovation management
1,608
Corporate social responsibility
1,566
Corporate Social Responsibility
1,549
Unternehmensgründung
1,474
Business start-up
1,465
Strategisches Management
1,446
Social Web
1,426
Social web
1,426
Brand image
1,421
Markenimage
1,404
Strategic management
1,399
Performance measurement
1,263
Performance-Messung
1,253
Entrepreneurship
1,240
Marketing management
1,196
Internet marketing
1,179
more ...
less ...
Online availability
All
Undetermined
Free
20,206
Type of publication
All
Article
26,731
Book / Working Paper
2,601
Journal
18
Type of publication (narrower categories)
All
Article in journal
23,550
Aufsatz in Zeitschrift
23,550
research-article
1,129
Aufsatz im Buch
1,090
Book section
1,090
Arbeitspapier
492
Working Paper
492
Graue Literatur
485
Non-commercial literature
485
Hochschulschrift
274
Aufsatzsammlung
271
Conference paper
201
Konferenzbeitrag
201
review-article
167
conceptual-paper
137
Collection of articles of several authors
114
Sammelwerk
114
case-report
108
review
104
Case study
74
Fallstudie
74
Thesis
71
Lehrbuch
44
Konferenzschrift
36
viewpoint
35
Textbook
21
Handbook
14
Handbuch
14
Ratgeber
14
Amtsdruckschrift
12
Government document
12
Systematic review
11
Übersichtsarbeit
11
Guidebook
9
technical-paper
9
Fallstudiensammlung
8
non-article
8
Festschrift
7
Bibliografie
5
Einführung
5
more ...
less ...
Language
All
English
27,890
German
1,070
Undetermined
395
French
2
Italian
1
Author
All
Han, Heesup
69
Vrontis, Demetris
50
Law, Chun Hung Roberts
49
Hollebeek, Linda D.
36
Kumar, V.
34
Yang, Yang
34
Karatepe, Osman M.
32
Mattila, Anna S.
31
Thaichon, Park
29
Chatterjee, Sheshadri
28
Kumar, Vikas
28
Okumus, Fevzi
28
Svensson, Göran
27
Chaudhuri, Ranjan
26
Lee, Seoki
26
So, Kevin Kam Fung
26
Adomako, Samuel
25
Köseoglu, Mehmet Ali
24
Rahman, Zillur
24
Thrassou, Alkis
24
Leonidou, Leonidas C.
23
Paul, Justin
23
Dwivedi, Yogesh Kumar
22
Gil Saura, Irene
22
Kim, Woo Gon
22
Loureiro, Sandra Maria Correia
22
Prentice, Catherine
22
Rather, Raouf Ahmad
22
Thurasamy Ramayah
22
Wong, IpKin Anthony
22
Boso, Nathaniel
21
Chen, Ming-Hsiang
21
Grönroos, Christian
21
Japutra, Arnold
21
Khan, Imran
21
Patel, Pankaj
21
Sharma, Piyush
21
Calabrò, Andrea
20
Foroudi, Pantea
20
Kraus, Sascha
20
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
140
Edward Elgar Publishing
47
OECD
39
IGI Global
31
Springer-Verlag GmbH
20
National Bureau of Economic Research
16
World Bank
15
C.E.P.R. Discussion Papers
12
Organisation for Economic Co-operation and Development
9
De Gruyter Oldenbourg
8
Springer International Publishing
8
Springer Gabler <Firma>
6
NetLibrary, Inc
5
Peter Lang GmbH
5
World Bank Group
5
Dr. Rainer Hampp <Firma>
3
Nomos Verlagsgesellschaft
3
Technische Universität Chemnitz
3
Walter de Gruyter GmbH & Co. KG
3
Centre for Economic Policy Research
2
European Council for Small Business
2
Great Britain / Customs Establishment
2
Hogrefe Verlag
2
Inter-American Development Bank
2
International Finance Corporation
2
International Transport Forum
2
Kassel University Press GmbH
2
Ludwig-Maximilians-Universität München
2
Sales Convention <2, 2011, Elmshorn>
2
Springer Malaysia Representative Office
2
World Trade Organization
2
Zhongguancun Listed Companies Association
2
Annual Conference of the European Association for Evolutionary and Political Economy <(Aix-en-Provence)>
1
Anti-Gold-Law League
1
Apress L.P.
1
BCG Henderson Institute
1
Committee of Country Bankers
1
Committee of Master Cotton-Spinners
1
Consumer Culture Theory Conference <13., 2018, Odense>
1
European Association for Evolutionary Political Economy
1
more ...
less ...
Published in...
All
Journal of business research : JBR
1,059
International journal of hospitality management
738
SpringerLink / Bücher
608
Journal of retailing and consumer services
499
Industrial marketing management : the international journal for industrial and high-tech firms
386
Tourism management : research, policies, practice
275
International journal of contemporary hospitality management
268
International Marketing Review
244
Technological forecasting & social change : an international journal
209
European Journal of Marketing
206
Finance research letters
197
Journal of hospitality marketing & management
195
Discussion paper / Centre for Economic Policy Research
182
The journal of business & industrial marketing
172
International journal of production economics
170
International business review : the official journal of the European International Business Academy
147
Journal of travel and tourism marketing
138
Springer eBook Collection
138
Working paper / National Bureau of Economic Research, Inc.
137
Journal of strategic marketing
136
The journal of services marketing
128
Journal of Business & Industrial Marketing
127
Service business
124
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
123
Journal of the Academy of Marketing Science
116
Tourism management perspectives : TMP
116
Journal of business ethics : JOBE
113
Springer eBook Collection / Business and Economics
112
The journal of corporate finance : contracting, governance and organization
111
Applied economics
110
Journal of Services Marketing
109
Journal of hospitality and tourism insights
109
Strategic management journal
109
International journal of innovation management
107
Marketing Intelligence & Planning
106
Asia Pacific journal of marketing and logistics
104
Pacific-Basin finance journal
104
Tourism economics : the business and finance of tourism and recreation
104
The service industries journal
103
Corporate social responsibility and environmental management
102
more ...
less ...
Source
All
ECONIS (ZBW)
27,222
Other ZBW resources
1,718
RePEc
394
USB Cologne (EcoSocSci)
9
OLC EcoSci
5
BASE
2
Showing
1
-
10
of
29,350
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Key drivers of innovation capability in hotels : implications on performance
Pascual-Fernández, Primitiva
;
Santos Vijande, María …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012495000
Saved in:
2
Analysing the relationship between hotels' internal marketing and employee engagement dimensions
Črnjar, Kristina
;
Dlačić, Jasmina
;
Milfelner, Borut
- In:
Market : review for marketing theory and practice
32
(
2020
),
pp. 49-65
Persistent link: https://www.econbiz.de/10012652650
Saved in:
3
Enhancing export performance for business markets : effects of interorganizational relationships on export market orientation (EMO)
Zhang, Yongsheng
;
Fang, Shyh-Rong
- In:
Journal of business-to-business marketing
22
(
2015
)
3
,
pp. 211-228
Persistent link: https://www.econbiz.de/10011413359
Saved in:
4
Innovation, export orientation, export assistance, and SMEs' export performance : a case in Vietnam's Mekong delta provinces
Ai-Cam Tran
;
Giang-Do Nguyen
;
Thu-Hien Thi Dao
;
Anh-Tin Ngo
- In:
Journal for international business and entrepreneurship …
16
(
2024
)
1
,
pp. 86-116
Persistent link: https://www.econbiz.de/10015057145
Saved in:
5
Exploring the impacts of internal marketing practices and employees' organisational commitment : special reference to hotel industry in Sri Lanka
Mujahid Hilal, Mohamed Ismail
- In:
Middle East journal of management : MEJM
7
(
2020
)
6
,
pp. 611-630
Persistent link: https://www.econbiz.de/10012392762
Saved in:
6
Organisational learning and customer focus : implications on firm performance in the hotel industry
Issau, Kassimu
;
Gnankob, Robert Ipiin
;
Ansong, Abraham
; …
- In:
International journal of work innovation : IJWI
4
(
2023
)
2
,
pp. 116-132
Persistent link: https://www.econbiz.de/10014478750
Saved in:
7
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
8
Turning non-financial performance measurements into financial performance : the usefulness of front-office staff incentive systems in hotels
Bénet, Nathalie
;
Deville, Aude
;
Raïes, Karine
; …
- In:
Journal of business research : JBR
142
(
2022
),
pp. 317-327
Persistent link: https://www.econbiz.de/10013168293
Saved in:
9
The relationship between market orientation, customer loyalty and business performance : a sample from the Western Europe hotel industry
Sampaio, Carlos
;
Hernández Mogollón, José Manuel
; …
- In:
Tourism and hospitality research : THR
20
(
2020
)
2
,
pp. 131-143
Persistent link: https://www.econbiz.de/10012213159
Saved in:
10
Hotel property performance : the role of strategic management accounting
Turner, Michael J.
;
Way, Sean A.
;
Hodari, Demian
; …
- In:
International journal of hospitality management
63
(
2017
),
pp. 33-43
Persistent link: https://www.econbiz.de/10011705761
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->