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Development of an empirical framework of customer loyalty in the mobile telecommunications sector
Saroha, Rituraj; Diwan, Saloni Pawan - In: Journal of strategic marketing 28 (2020) 8, pp. 659-680
Persistent link: https://www.econbiz.de/10012313931
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Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka - In: The TQM journal : the international review of … 29 (2017) 1, pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
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Conceptualisation of customer experience : the case of mobile telecoms services in Morocco
Belabbes, Ikrame; Oubrich, Mourad; Fiano, Fabio; … - In: International journal of managerial and financial … 12 (2020) 1, pp. 89-118
Persistent link: https://www.econbiz.de/10012253760
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Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka - In: International journal of quality & reliability management 33 (2016) 6, pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
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Understanding antecedents of consumer loyalty toward an emerging country's telecommunications companies
Henao Colorado, Laura Cristina; Tavera Mesías, Juan … - In: Journal of international consumer marketing 34 (2022) 3, pp. 270-297
Persistent link: https://www.econbiz.de/10013361416
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Telecommunications service quality, customer satisfaction and customer loyalty in pandemic times
Abd-Elrahman, Abd-Elrahman Hassanein - In: Management research review 46 (2023) 8, pp. 1112-1131
Persistent link: https://www.econbiz.de/10014315713
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Customer defection due to service elimination and post-elimination customer behavior : an empirical investigation in telecommunications
Somosi, Agnes; Stiassny, Alfred; Kolos, Krisztina; … - In: International journal of research in marketing : IJRM ; … 38 (2021) 4, pp. 915-934
Persistent link: https://www.econbiz.de/10013191810
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Snubbing the old to embrace the new: the impact of cross-buying on the usage of existing services
Krishnamurthy, Anup; Shainesh, G. - In: The journal of services marketing 31 (2017) 6, pp. 662-675
Persistent link: https://www.econbiz.de/10011801652
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Managing telecommunication customer satisfaction versus perception of service quality
Rahmoune, Mbarek; Ben Salem, Anis; Zainine, Mohamed Amine - In: International journal of entrepreneurship and small … 47 (2022) 2/3, pp. 239-253
Persistent link: https://www.econbiz.de/10013455514
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Identifying the critical success factors of telecom switching barriers using the AHP
Jacob, Reuban; Subramoniam, Suresh - In: Global business review 22 (2021) 3, pp. 767-779
Persistent link: https://www.econbiz.de/10012591413