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Understanding the customer experiences from the perspective of guests and hotel managers : empirical findings from luxury hotels in Istanbul, Turkey
Cetin, Gurel; Walls, Andrew - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 395-424
Persistent link: https://www.econbiz.de/10011499254
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Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun; Moon, Hyoungeun; Han, Heesup; Ham, Sunny - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
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Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H. - In: International journal of retail and distribution management 50 (2022) 2, pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
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Is coolness important to luxury hotel brand management? : the linking and moderating mechanisms between coolness and customer brand engagement
Nguyen Huu Khoi; Le, Angelina Nhat Hanh - In: International journal of contemporary hospitality management 34 (2022) 7, pp. 2425-2449
Persistent link: https://www.econbiz.de/10013412638
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The green B&B promotion strategies for tourist loyalty : surveying the restart of Chinese national holiday travel after COVID-19
Cai, Gangwei; Xu, Lei; Gao, Weijun - In: International journal of hospitality management 94 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012495090
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Negative word of mouse in the hotel industry : a content analysis of online reviews on luxury hotels in Jordan
Dinçer, Mithat Zeki; Alrawadieh, Zaid - In: Journal of hospitality marketing & management 26 (2017) 8, pp. 785-804
Persistent link: https://www.econbiz.de/10011784142
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The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao - In: International journal of services, economics and management 11 (2020) 1, pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
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Human contribution to service quality in West Bengal's luxury hotels
Banerjee, Dipa; Biswas, Debasish - In: Human systems management : HSM 37 (2018) 1, pp. 7-13
Persistent link: https://www.econbiz.de/10011817227
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Technology readiness and purchase intention : role of perceived value and online satisfaction in the context of luxury hotels
Pham, Long; Williamson, Stan; Lane, Peggy; Limbu, Yam; … - In: International journal of management and decision making … 19 (2020) 1, pp. 91-117
Persistent link: https://www.econbiz.de/10012177880
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A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau : 3-dimensional importance-performance analysis
Lai, Ivan K. W.; Hitchcock, Michael - In: Tourism management : research, policies, practice 55 (2016), pp. 139-159
Persistent link: https://www.econbiz.de/10011496308