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Are consumers more attracted to restaurants featuring humanoid or non-humanoid service robots?
Huang, Huiling; Liu, Qing - In: International journal of hospitality management 107 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10014227130
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When and why language assertiveness affects online review persuasion
Huang, Huiling; Liu, Qing; Lu, Zhi - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 6, pp. 988-1016
Persistent link: https://www.econbiz.de/10014312351
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Quantifying authenticity : progress and challenges
Zhou, Qilou; He, Zeya; Li, Xiang - In: Journal of travel research : a quarterly publication of … 62 (2023) 7, pp. 1460-1479
Persistent link: https://www.econbiz.de/10014368590
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Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya; Wu, Luorong; Li, Xiang - In: Journal of service management 34 (2023) 4, pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
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In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong; He, Zeya; King, Ceridwyn; Mattila, Anna S. - In: International journal of hospitality management 92 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
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Is your restaurant worth the risk? : a motivational perspective on reviews' rating distribution and volume
Lu, Lu; Wu, Luorong; He, Zeya - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 8, pp. 1291-1317
Persistent link: https://www.econbiz.de/10012308072
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How to "read" a destination from images? : machine learning and network methods for DMOs’ image projection and photo evaluation
He, Zeya; Deng, Ning; Li, Xiang; Gu, Huimin - In: Journal of travel research : a quarterly publication of … 61 (2022) 3, pp. 597-619
Persistent link: https://www.econbiz.de/10012880256
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Pride or empathy? : exploring effective CSR communication strategies on social media
He, Zeya; Liu, Qing; Ferns, Bo H.; Countryman, Cary C. - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 2989-3007
Persistent link: https://www.econbiz.de/10013412841
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Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong; Fan, Alei; Yang, Yang; He, Zeya - In: International journal of hospitality management 101 (2022), pp. 110
Persistent link: https://www.econbiz.de/10013271321
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To partner with human or robot? : designing service coproduction processes for willingness to pay more
Wu, Luorong; Fan, Alei; He, Zeya; Her, Eun Sol - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 3, pp. 455-481
Persistent link: https://www.econbiz.de/10014230026