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Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.; Blomme, Robert J.; Honyenuga, Ben Q. - In: Advances in hospitality and leisure 17 (2022), pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
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Customer value and switching costs in business services: developing exit barriers through strategic value management
Liu, Annie H. - In: Journal of Business & Industrial Marketing 21 (2006) 1, pp. 30-37
Purpose – The purpose of this study is to examine the concept of customer value and its role in building switching costs perceptions. The current research develops scales and empirically validates a typology of customer value for business services. Design/methodolgy/approach – Through an...
Persistent link: https://www.econbiz.de/10014842797
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Understanding the role of loyalty dimensions and their impact on customer retention
Dwivedi, Sunita; Tajdini, Javad; Baswan, Taru; Pillai, … - In: Middle East journal of management : MEJM 11 (2024) 3, pp. 280-298
Persistent link: https://www.econbiz.de/10015056620
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Influence factors of customer-based brand equity : a study on China mobile phone industry
Guo, Wenqiu; Zhou, Liying - In: International journal of financial engineering 8 (2021) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10012654694
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Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali; Kazemi, Seyed Mohamad Mehdi; Shahriyari, Rozita - In: International journal of management development : IJMD 2 (2022) 2, pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
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Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
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Moderators of the effect of viewer satisfaction on loyalty towards television channels in Harare, Zimbabwe
Makanyeza, Charles; Gomwe, Adolf Garikai; Jaiyeoba, … - In: Journal of African business 23 (2022) 4, pp. 851-868
Persistent link: https://www.econbiz.de/10013417073
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Customer satisfaction and customer loyalty : an empirical case study on the impact of benefits generated through smartphone applications
Shaikh, Erum; Watto, Waqas Ahmed; Brahmi, Mohsen; … - In: International journal of public sector performance … 12 (2023) 1/2, pp. 119-139
Persistent link: https://www.econbiz.de/10014313439
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Effect of service quality, customer satisfaction, customer trust, and security on customer loyalty with respect to virtual organisation
Sharma, Brahmmanand - In: International journal of public sector performance … 13 (2024) 3, pp. 423-435
Persistent link: https://www.econbiz.de/10015071324
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Service recovery : the moderating role of customer loyalty in the context of Moroccan retail banking
Bendriouch, Fatima Zahra; Dassouli, Sara; Satt, Harit; … - In: International journal of logistics economics and … 10 (2023) 3, pp. 209-236
Persistent link: https://www.econbiz.de/10015067029