start-up satisfaction. Our results identify a group of nascent entrepreneurs that “cannot get satisfaction” with their start … employment alternatives. Overall, financial success is the most important determinant of start-up satisfaction. Yet, achievement …

the positive peak of the events positively affect customer satisfaction with the service call. Surprisingly, the end of …

The authors develop a four-dimensional scale to measure members' satisfaction with virtual communities. The dimensions … consist of members' satisfaction with member-member interactions, organizer-member interactions, organizer … each satisfaction dimension on member participation and the moderating effect of membership length on the links between the …

-specific satisfaction. Four empirical studies-two field studies (a diary study and a cross section survey) and two experiments …-were conducted. The results show that surprise positively [negatively] influences satisfaction directly and indirectly (via the … that surprised customers display higher levels of satisfaction and dissatisfaction than non surprised customers. …

-determination, and their job-satisfaction. …

-follower analysis, our first Study (N = 306) confirms that followers’ identification and satisfaction with their leaders are stronger … variance in followers’ identification and satisfaction with their leader. Study 3 (N = 136) replicates the previous results in …

, customers will adjust this behavior based on their current satisfaction and payment equity. Furthermore, customers will also … purchased. Our results show positive effects of current satisfaction and payment equity on referrals, while also changes in … satisfaction and payment equity affect customer referrals. With respect to the amount of services purchased, our estimation results …

This paper will discuss the phenomenon Mystery Shopping in the field of customer satisfaction measurement techniques … measurement methods like customer satisfaction measurement with use of questionnaires. Some of the first results of the Mystery …

Reaching service excellence through a focus on the customer, demands more than just measuring customer satisfaction by … measuring customers’ satisfaction. The case of a service company in The Netherlands (a temporary employment agency) illustrates … measurements in order to be able to monitor and to direct organisational changes. Customer satisfaction data based on surveys are …