//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~institution:"Harvard Graduate School of Business Administration"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
An emprical examination of cus...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Marketingmanagement
8
Marketing management
7
Beziehungsmarketing
6
Marketing
6
Relationship marketing
6
Customer satisfaction
2
Customer service
2
Einzelhandel
2
Employee retention
2
Kundenmanagement
2
Kundenservice
2
Kundenzufriedenheit
2
Market research
2
Marktforschung
2
Mitarbeiterbindung
2
Retail trade
2
Unternehmenswachstum
2
Arbeitsmobilität
1
Automation
1
Automatisierung
1
Beziehungsmanagement
1
Brand
1
Career development
1
Competition
1
Computerized method
1
Computerunterstützung
1
Consumer behaviour
1
Consumer goods industry
1
Consumer society
1
Dismissal
1
Firm growth
1
Führungskräfte
1
Handelsmarke
1
Human Resource Management
1
Karriereplanung
1
Konsumentenverhalten
1
Konsumgesellschaft
1
Konsumgüterindustrie
1
Kundendienst
1
Kundenorientierung
1
more ...
less ...
Type of publication
All
Book / Working Paper
14
Type of publication (narrower categories)
All
Collection of articles of several authors
7
Sammelwerk
7
Reprint
3
Aufsatzsammlung
2
Glossar enthalten
2
Glossary included
2
Handbook
1
Handbuch
1
more ...
less ...
Language
All
English
14
Author
All
Barwise, Patrick
1
Dolan, Robert J.
1
Jaworski, Bernard J.
1
Johnson, Brian
1
Kumar, Nirmalya
1
MacMillan, Ian C.
1
McGrath, Rita Gunther
1
Meehan, Sean A.
1
Nunes, Paul
1
Rayport, Jeffrey F.
1
Reichheld, Frederick F.
1
Silk, Alvin J.
1
Steenkamp, Jan-Benedict E. M.
1
more ...
less ...
Institution
All
Harvard Graduate School of Business Administration
Springer Fachmedien Wiesbaden
142
Institute for the Study of Labor (IZA)
88
American Marketing Association
58
International Water Management Institute (IWMI)
49
International Labour Organization (ILO), United Nations
45
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
43
Books on Demand GmbH <Norderstedt>
29
IGI Global
28
C.E.P.R. Discussion Papers
25
Université Paris-Dauphine (Paris IX)
24
Verlag Dr. Kovač
21
Haufe-Lexware GmbH & Co. KG
20
Fördergesellschaft Marketing an der Universität Augsburg
19
National Bureau of Economic Research
19
Verlag Franz Vahlen
16
European Society for Opinion and Marketing Research
15
HAL
15
Inter-American Development Bank
15
OECD
14
EconWPA
13
Edward Elgar Publishing
13
Fachhochschule Reutlingen / European School of Business
13
CESifo
12
Centre for Economic Performance, LSE
12
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
12
Information Resources Management Association
12
Europäische Kommission / Generaldirektion Bildung und Kultur
11
eSocialSciences
11
De Gruyter Oldenbourg
10
London School of Economics (LSE)
10
Springer-Verlag GmbH
10
Wiley-VCH
10
WorldFish Center, Consultative Group on International Agricultural Research (CGIAR)
10
AMACOM
9
Institut für Strategie und Unternehmensökonomik (ISU), Wirtschaftswissenschaftliche Fakutät
9
ToKnowPress
9
W. Kohlhammer GmbH
9
Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
9
Zentrum für Europäische Wirtschaftsforschung (ZEW)
9
more ...
less ...
Published in...
All
Ideas with impact
2
The Harvard business review paperback series
2
The results-driven manager series
2
A Harvard business review paperback
1
Management dilemmas
1
The practice of management series
1
What is? series
1
more ...
less ...
Source
All
ECONIS (ZBW)
14
Showing
1
-
10
of
14
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Connecting with your customers
2006
Persistent link: https://www.econbiz.de/10003292010
Saved in:
2
Simply better : winning and keeping customers by delivering what matters most
Barwise, Patrick
;
Meehan, Sean A.
-
2004
Persistent link: https://www.econbiz.de/10001830108
Saved in:
3
MarketBusters : 40 strategic moves that drive exceptional business growth
McGrath, Rita Gunther
;
MacMillan, Ian C.
-
2005
Persistent link: https://www.econbiz.de/10002346613
Saved in:
4
The ultimate question : for opening the door to good profits and true growth
Reichheld, Frederick F.
-
2006
Persistent link: https://www.econbiz.de/10003085713
Saved in:
5
Harvard business review on customer relationship management
2002
Persistent link: https://www.econbiz.de/10001608651
Saved in:
6
Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
-
2007
-
[Reprint]
Persistent link: https://www.econbiz.de/10001902044
Saved in:
7
Harvard business review on retailing and merchandising
2008
-
[Reprint]
Persistent link: https://www.econbiz.de/10003725810
Saved in:
8
Private label strategy : how to meet the store brand challenge
Kumar, Nirmalya
;
Steenkamp, Jan-Benedict E. M.
-
2007
Persistent link: https://www.econbiz.de/10003350841
Saved in:
9
What is marketing?
Silk, Alvin J.
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003339746
Saved in:
10
Mass affluence : seven new rules of marketing to today's consumer
Nunes, Paul
;
Johnson, Brian
-
2004
Persistent link: https://www.econbiz.de/10001932772
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->