Many organisational changes fail because of resistance to change by employees. Changes require new ways of thinking, and the general uncertainty that surrounds them tends to make people uncomfortable. Jan Philipp Krügel examines the circumstances under which employees are more accepting of...

Introduction -- Theoretical Background -- Research Design and Methodology -- Case Descriptions of the studied Communities of Practice -- CoPs as Enabler of Organizational Knowledge Creation -- CoPs as Loci of Collective Lead Userness -- CoPs as an Enhancement of Organizations’ Innovative...