Many retailers communicate about their societal engagements to improve their image. Yet, overwhelmed by these more or less well-founded societal claims, consumers get troubles to identify truly responsible retailers, making societal communication probably less efficient. Based upon the...

L'objet de cet article est de comprendre les caractéristiques d'une relation d'échange fournisseurs-distributeur. Sur la base d'une étude empirique comprenant 70 entretiens, nous proposons les notions d'échange substantiel lorsque toute la relation n'est focalisée que sur les résultats et...

This paper explores the role of critics in the arts and entertainment industries through a multi-disciplinary literature review. By synthesizing works from authors in the fields of management, economics, sociology, and information sciences, it raises three principal issues. It begins with a...

Previous research on corporate social responsibility (CSR) generally acknowledges that consumers develop more favourable perceptions of responsible firms. Yet few empirical works have focused on the effects of the firm's societal communication and of its characteristics on brand equity. In this...

Often reduced to a price reduction, sales promotion is very often presented as a commercial technique with damaging effect on brand value. We propose a broader view of this question and first explain why sales promotion can increase price elasticity and so reduce profitbility associated with...

This paper analyzes the role played by the presence or the absence of companions in the individual experience of visiting an art museum. Until now, little research has focused on the visitor’s accompaniment, even though the dual nature of visiting a museum, both a social leisure activity and...

Effects of loyalty programs and their perceived benefits for consumers have been the object of a growing interest in the area of marketing. However, existing literature do not really mention that some consumers could show reactance against loyalty programs. Thanks to a qualitative study, this...