, empathy, gladness and satisfaction, also act as switching barriers and influence the likelihood of supplier switching. The …

moderate the influences of information and system quality on intention to use and user satisfaction. A longitudinal …

satisfaction. Electronic agents represent the future of electronic business. They help the consumers in an environment where all … is to understand the role of electronic agent onconsumer satisfaction. For that purpose, we conducted a little empirical … consumer satisfaction. …

trust in buyer-seller relationships and compare it to the role of satisfaction. The study focuses on the commercial banking … satisfaction and trust have a role to play in the financial institution’s strategy, managers underestimate the importance of trust …

Customer satisfaction has a major influence on customer loyalty and knowing its determinants enables the manager to … improve his quality of service and the customer lifetime value. Nevertheless, customer satisfaction is the result of a service … performance of several regression techniques in order to determine the weight of criteria, with satisfaction data collected by …

benefits and various relational variables (commitment, trust and satisfaction). Using discriminant analysis, we show that the …

hedonic value and consumer satisfaction. The analysis shows that satisfaction varies according to labels abstraction degree …