Purpose – In contemporary service economies, consumers have increasingly demanded better services in the service exchange. Gaming destinations have made great efforts to improve their casino services. The purpose of the study is to identify levels of casino customer expectations, perceptions,...

Purpose –The purpose of this paper is to prove that workers, who are satisfied with the attitude of management towards them reflected in regular information provided regarding future plans, tend to display their job satisfaction by working as part of a successful team. Design –In order to...

Purpose – Taxes directly affect business activities of entities in tourism in Mediterranean countries of Europe. This is reflected in service prices, and therefore in the offer and demand for hotel management services. The aim of this paper is to present which Mediterranean countries of Europe...

Contemporary hotel industry is facing many challenges which are closely connected to the changes that occur both in the field of tourist demand and tourist supply. The changes refer to quality of services at first place, since the needs of tourists change rapidly towards higher quality and...

Since ancient times human beings have been surrounded by colours and their influences on every aspect of their daily life. Consciously or subconsciously they have used colours to communicate with each other, to project the image of themselves to the others or in order to decorate their...

Purpose – The purpose of this study are (1) to explore the determinants of visitors’ arrivals at a destination from various countries, and the determinants of length of stays in Croatia (2) to examine if there is interaction effect between individual characteristics of origin countries and...

Purpose – The purpose of this paper is to integrate some concepts of the Experience Economy and transformational offerings into a conceptual framework of transmodern experience production within tourist destination development. Methodology – We explain the relevance of a tourist experience...

Purpose – A high unemployment rate of young highly-educated people as a consequence of economic crisis is one of the main problems the Croatian economy is facing today. In order to increase their future competitiveness on the labour market, students are encouraged to involve themselves in...

Purpose – The importance of innovation in the micro, small and medium-sized enterprises (MSMEs), despite today’s turbulent business environment, continues to be undervalued. Tourism and hospitality industry are among the most important economic drivers worldwide but still approaches to...

Purpose – The purpose of this paper is to investigate the influence of tourism paradox and tourism equinox on destinations in relation to tourism. The opportunities to create a new form of tourism practice that potentially reduces our environmental and social impacts, while simultaneously...