of tourism image on quality perceived by tourists and on the satisfaction of them. This study was conducted with the … the relationship between quality and satisfaction and between quality and the tourist’s behaviour variables. In addition … tourism image had effective role on behavioural variables and satisfaction. Perceived quality of the destination had a …

this study is to investigate the benefits (customer satisfaction and loyalty) and cost (customer dissatisfaction …, customer satisfaction and brand loyalty. The hypothesis was developed through literature review and data was collected through … appropriate findings. The results described the significant relationship of innovation with customer satisfaction and brand …

’ satisfaction was formed within the Malaysian culture context. This qualitative study was based on five semi-structured interviews … towards customer satisfaction. There are four (4) logistics service quality elements identified include timeliness, task … to satisfaction which is not within the original logistics service quality theory. They include efficient, consistent …

This paper is focused on hotel customers' internal and external satisfaction. Some previous studies had only focused on … the customers' external satisfaction and only a few studies had managed to link between the two variables. The study also … satisfaction, such as customer satisfaction towards the service and facilities provided by the hotel. The main focus of the study …

service quality and customer satisfaction with respect to Islamic banks. The survey based approach is used to collect the … through AMOS. The study finds that there is a positive and significant relationship between customer satisfaction and … compliance and representativeness influence more on customer satisfaction in Pakistani Islamic banks. …

the customer through electronic communication like computer, ATMs, and internet websites. The customer satisfaction level … satisfaction of the customer majorly influenced the convenience, awareness, and responsiveness. In the present technology society … contributing customer satisfaction. …

with customer satisfaction and behaviour intention, and particularly in tourism. The aim of this paper is to examine the … causal direct and indirect impact of service quality on customer satisfaction and behaviour intention. A total of 390 usable … (tangibility, reliability, responsiveness, assurance, and empathy) have direct influence on customer satisfaction and indirect …

The eBankQual scale was developed for measurement of service quality and customers’ satisfaction in e-banking service … reliable dimensions of eBankQual Scale and it having good predictive ability in determination of customers’ satisfaction in …