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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Department of Economics discussion paper series / University of Oxford"
~isPartOf:"Economics discussion paper series / School of Business and Economics, Loughborough University"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Legends in marketing"
~isPartOf:"Working papers / Universitat Pompeu Fabra, Department of Economics and Business"
~subject:"Dienstleistungsqualität"
~subject:"E-commerce"
~type:"article"
~type:"book"
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Dienstleistungsqualität
E-commerce
Konsumentenverhalten
510
Consumer behaviour
508
Beziehungsmarketing
102
Relationship marketing
100
Brand image
96
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Asia Pacific journal of marketing and logistics
Department of Economics discussion paper series / University of Oxford
Economics discussion paper series / School of Business and Economics, Loughborough University
International journal of electronic customer relationship management : IJECRM
Legends in marketing
Working papers / Universitat Pompeu Fabra, Department of Economics and Business
Journal of retailing and consumer services
375
International journal of hospitality management
208
Journal of business research : JBR
175
The journal of services marketing
113
Journal of hospitality marketing & management
86
International journal of contemporary hospitality management
82
Journal of travel and tourism marketing
75
The service industries journal
68
Services marketing quarterly
66
Cogent business & management
63
Electronic commerce research
62
Journal of internet commerce
61
International journal of electronic marketing and retailing : IJEMR
60
Journal of retailing
48
Journal of service research : JSR
47
International journal of business information systems : IJBIS
46
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
45
Psychology & marketing
45
Journal of air transport management
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Tourism management : research, policies, practice
41
International journal of e-business research : an official publication of the Information Resources Management Association
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
International journal of retail & distribution management
39
Service business
39
Information systems research : ISR
37
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
36
Journal of service management
34
Journal of the Academy of Marketing Science
34
Management science : journal of the Institute for Operations Research and the Management Sciences
34
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
33
The international review of retail, distribution and consumer research
33
Electronic commerce research and applications
31
International journal of quality and service sciences
31
Technological forecasting & social change : an international journal
31
International journal of retail and distribution management
30
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
30
International journal of consumer studies
29
International journal of internet marketing and advertising : IJIMA
29
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ECONIS (ZBW)
79
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1
Fashion
involvement, opinion-seeking and product variety as stimulators for
fashion
e-commerce : an investigated model based on S-O-R model
Alanadoly, Alshaimaa Bahgat
;
Suha Fouad Salem
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2410-2434
Persistent link: https://www.econbiz.de/10013553013
Saved in:
2
Warmth or competence? : the effects of cool and cuteness on the perceived quality of digital products
Baoku, Li
;
Nan, Yafeng
;
Yao, Ruoxi
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
9
,
pp. 1880-1904
Persistent link: https://www.econbiz.de/10013391142
Saved in:
3
The socio-demographic profile of Generation Y online shoppers in Taiwan
Lai, I. K. W.
;
Liang, D.
- In:
International journal of electronic customer …
3
(
2009
)
2
,
pp. 132-148
Persistent link: https://www.econbiz.de/10003850194
Saved in:
4
Developers and terminators in hypermarkets' relationships with Chinese customers
Stanworth, James O.
- In:
Asia Pacific journal of marketing and logistics
21
(
2009
)
2
,
pp. 280-293
Persistent link: https://www.econbiz.de/10003849959
Saved in:
5
An empirical study of factors affecting customer loyalty in e-business : a predictive study in selected states of India
Mackasare, Swapnil
;
Chowdhury, Sanjit Roy
- In:
International journal of electronic customer …
11
(
2017/2018
)
3
,
pp. 203-236
Persistent link: https://www.econbiz.de/10011966932
Saved in:
6
The role of technical and relational factors in trust and predisposition for online commerce : digital markets and consumer perspective
Boas, Vânia Vilas
;
Sousa, Bruno
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 166-185
Persistent link: https://www.econbiz.de/10012939798
Saved in:
7
Evaluating specific service quality aspects which impact on customers' behavioural loyalty in high-tech internet services
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10011529483
Saved in:
8
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
9
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
10
The role of 3D product presentation in enhancing electronic customer relationship management (e-CRM) for online retailer : university students context
Algharabat, Raed S.
- In:
International journal of electronic customer …
8
(
2014
)
4
,
pp. 159-179
Persistent link: https://www.econbiz.de/10011471304
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