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Warmth or competence? : the effects of cool and cuteness on the perceived quality of digital products
Baoku, Li; Nan, Yafeng; Yao, Ruoxi - In: Asia Pacific journal of marketing and logistics 34 (2022) 9, pp. 1880-1904
Persistent link: https://www.econbiz.de/10013391142
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Developers and terminators in hypermarkets' relationships with Chinese customers
Stanworth, James O. - In: Asia Pacific journal of marketing and logistics 21 (2009) 2, pp. 280-293
Persistent link: https://www.econbiz.de/10003849959
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Evaluating specific service quality aspects which impact on customers' behavioural loyalty in high-tech internet services
Thaichon, Paramaporn; Jebarajakirthy, Charles - In: Asia Pacific journal of marketing and logistics 28 (2016) 1, pp. 141-159
Persistent link: https://www.econbiz.de/10011529483
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Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun; Chang, Younghoon; Siew Fan Wong; Park, … - In: International journal of electronic customer … 8 (2014) 1/3, pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
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Consumer control, dependency and satisfaction with online service
Chan, Shiu Fai; Barnes, Bradley R.; Fukukawa, Kyoko - In: Asia Pacific journal of marketing and logistics 28 (2016) 4, pp. 594-615
Persistent link: https://www.econbiz.de/10011622551
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A fresh look at the role of switching cost in influencing customer loyalty : empirical investigation using structural equation modelling analysis
Ram, Jiwat; Wu, Ming-Lu - In: Asia Pacific journal of marketing and logistics 28 (2016) 4, pp. 616-633
Persistent link: https://www.econbiz.de/10011622557
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Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.; Seify, M.; Joukar, A. - In: International journal of electronic customer … 9 (2015) 4, pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
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Impact of service failure severity and agreeableness on consumer switchover intention : mediating role of consumer forgiveness
Riaz, Zeeshan; Khan, Muhammad Ishfaq - In: Asia Pacific journal of marketing and logistics 28 (2016) 3, pp. 420-434
Persistent link: https://www.econbiz.de/10011583333
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The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara; Jebarajakirthy, Charles; Thaichon, Park - In: Asia Pacific journal of marketing and logistics 28 (2016) 3, pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
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Exploring the service profit chain in a Thai bank
Pichate Benjarongrat; Neal, Mark - In: Asia Pacific journal of marketing and logistics 29 (2017) 2, pp. 432-452
Persistent link: https://www.econbiz.de/10011636637