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Rate-based daily arrival process models with application to call centers
Oreshkin, Boris N.; Réegnard, Nazim; L'Ecuyer, Pierre - In: Operations research 64 (2016) 2, pp. 510-527
Persistent link: https://www.econbiz.de/10011485622
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Call centres and incapacity benefit claimants in the North West of England : a study from the greater Manchester Area
Cabras, Ignazio - In: Economic and industrial democracy : EID ; an … 29 (2008) 2, pp. 249-273
Persistent link: https://www.econbiz.de/10003706937
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Staffing call centers with impatient customers : refinements to many-server asymptotics
Zhang, Bo; Leeuwaarden, Johan S. H. van; Zwart, Bert - In: Operations research 60 (2012) 2, pp. 461-474
Persistent link: https://www.econbiz.de/10009554757
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High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla; Noronha, Ernesto - In: Economic and industrial democracy : EID ; an … 33 (2012) 2, pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
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Overflow networks : approximations and implications to call center outsourcing
Gurvich, Itai; Perry, Ohad - In: Operations research 60 (2012) 4, pp. 996-1009
Persistent link: https://www.econbiz.de/10009627408
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Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga; Zhang, Jiheng - In: Operations research 62 (2014) 4, pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
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Special issue on: Call centre jobs and regions in the new economy
Otter, Casten von (contributor) - 2001
Persistent link: https://www.econbiz.de/10001556196
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Call centres' employment practices in global value networks : a view from Argentina as a receiving economy
Bono, Andrea del; Gorjup, María Tatiana; Henry, Laura; … - In: Economic and industrial democracy : EID ; an … 34 (2013) 4, pp. 693-717
Persistent link: https://www.econbiz.de/10010212397
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Impact of delay announcements in call centers : an empirical approach
Akşin, Zeynep; Ata, Baris; Emadi, Seyed Morteza; Su, … - In: Operations research 65 (2017) 1, pp. 242-265
Persistent link: https://www.econbiz.de/10011649054
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Call center staffing : service-level constraints and index priorities
Soh, Seung Bum; Gurvich, Itai - In: Operations research 65 (2017) 2, pp. 537-555
Persistent link: https://www.econbiz.de/10011673193