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Special issue on: Call centre jobs and regions in the new economy
Otter, Casten von (contributor) - 2001
Persistent link: https://www.econbiz.de/10001556196
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Problematic customers and turnover intentions of customer service employees
Poddar, Amit; Madupalli, Ramana - In: The journal of services marketing 26 (2012) 7, pp. 551-559
Persistent link: https://www.econbiz.de/10009672283
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High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla; Noronha, Ernesto - In: Economic and industrial democracy : EID ; an … 33 (2012) 2, pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
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Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush - In: The journal of services marketing 26 (2012) 5, pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
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Insights into the Indian call centre industry : can internal marketing help tackle high employee turnover?
Budhwar, Pawan S.; Varma, Arup; Malhotra, Neeru; … - In: The journal of services marketing 23 (2009) 5, pp. 351-362
Persistent link: https://www.econbiz.de/10009525728
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Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.; Rod, Michel; Thirkell, Peter; … - In: The journal of services marketing 23 (2009) 5, pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
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Frontline employees' views on organizational factors that affect the delivery of service quality in call centers
Dean, Alison M.; Rainnie, Al - In: The journal of services marketing 23 (2009) 5, pp. 326-337
Persistent link: https://www.econbiz.de/10009525733
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Call center employee personality factors and service performance
Sawyerr, Olukemi O.; Srinivas, Shanthi; Wang, Sijun - In: The journal of services marketing 23 (2009) 5, pp. 301-317
Persistent link: https://www.econbiz.de/10009525736
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Exploring customer reactions to offshore call centers : toward a comprehensive conceptual framework
Sharma, Piyush; Mathur, Rajiv; Dhawan, Abhinav - In: The journal of services marketing 23 (2009) 5, pp. 289-300
Persistent link: https://www.econbiz.de/10009525738
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Call centres' employment practices in global value networks : a view from Argentina as a receiving economy
Bono, Andrea del; Gorjup, María Tatiana; Henry, Laura; … - In: Economic and industrial democracy : EID ; an … 34 (2013) 4, pp. 693-717
Persistent link: https://www.econbiz.de/10010212397