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Business horizons
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ECONIS (ZBW)
613
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1
The secret to true service innovation
Bettencourt, Lance A.
;
Brown, Stephen Walter
;
Sirianni, …
- In:
Business horizons
56
(
2013
)
1
,
pp. 13-22
Persistent link: https://www.econbiz.de/10009706803
Saved in:
2
From goods to great : service innovation in a product-dominant firm
Bettencourt, Lance A.
;
Brown, Stephen Walter
- In:
Business horizons
56
(
2013
)
3
,
pp. 277-283
Persistent link: https://www.econbiz.de/10009757950
Saved in:
3
Robust services : people or processes?
Weiss, Elliott N.
;
Goldberg, Rebecca
- In:
Business horizons
62
(
2019
)
4
,
pp. 521-527
Persistent link: https://www.econbiz.de/10012062424
Saved in:
4
Building the bottom line by developing the frontline : career development for service employees
Jackson, Donald Wilson
;
Sirianni, Nancy J.
- In:
Business horizons
52
(
2009
)
3
,
pp. 279-287
Persistent link: https://www.econbiz.de/10003856353
Saved in:
5
Enhancing customer self-efficacy in co-producing service experiences
Ford, Robert C.
;
Dickson, Duncan R.
- In:
Business horizons
55
(
2012
)
2
,
pp. 179-188
Persistent link: https://www.econbiz.de/10009522378
Saved in:
6
"Yes, and ..." : what improv theater can teach service firms
Robson, Karen
;
Pitt, Leyland F.
;
Berthon, Pierre R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 357-362
Persistent link: https://www.econbiz.de/10011300903
Saved in:
7
Managing closing time to enhance manager, employee, and customer satisfaction
Noble, Stephanie M.
;
Esmark, Carol L.
;
Ashley, Christy
- In:
Business horizons
58
(
2015
)
2
,
pp. 217-224
Persistent link: https://www.econbiz.de/10010497506
Saved in:
8
Establishing a system for innovation in a professional services firm
Ross, Alastair
- In:
Business horizons
59
(
2016
)
2
,
pp. 137-147
Persistent link: https://www.econbiz.de/10011451867
Saved in:
9
Quality counts in services, too
Berry, Leonard L.
- In:
Business horizons
28
(
1985
)
3
,
pp. 44-52
Persistent link: https://www.econbiz.de/10001024886
Saved in:
10
The service industry in China : problems and prospects
Ho, Suk-ching
- In:
Business horizons
30
(
1987
)
4
,
pp. 29-37
Persistent link: https://www.econbiz.de/10001029073
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