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Business horizons
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ECONIS (ZBW)
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1
Airline
marketing alliances and US competition policy : does the consumer benefit?
Hemphill, Thomas A.
- In:
Business horizons
43
(
2000
)
2
,
pp. 17-24
Persistent link: https://www.econbiz.de/10001496424
Saved in:
2
Corporate innovation at Southwest Airlines : an interview with Herb Kelleher, founder & former chair & CEO
Brown, Travis J.
;
Kelleher, Herbert D.
- In:
Business horizons
52
(
2009
)
5
,
pp. 409-412
Persistent link: https://www.econbiz.de/10003880813
Saved in:
3
Managing closing time to enhance manager, employee, and customer satisfaction
Noble, Stephanie M.
;
Esmark, Carol L.
;
Ashley, Christy
- In:
Business horizons
58
(
2015
)
2
,
pp. 217-224
Persistent link: https://www.econbiz.de/10010497506
Saved in:
4
Managing social media crises with your customers : the good, the bad, and the ugly
Grégoire, Yany
;
Salle, Audrey
;
Tripp, Thomas M.
- In:
Business horizons
58
(
2015
)
2
,
pp. 173-182
Persistent link: https://www.econbiz.de/10010497515
Saved in:
5
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
6
"Yes, and ..." : what improv theater can teach service firms
Robson, Karen
;
Pitt, Leyland F.
;
Berthon, Pierre R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 357-362
Persistent link: https://www.econbiz.de/10011300903
Saved in:
7
Customer loyalty through social networks : lessons from Zara on Facebook
Gamboa, Ana Margarida
;
Gonçalves, Helena Martins
- In:
Business horizons
57
(
2014
)
6
,
pp. 709-717
Persistent link: https://www.econbiz.de/10010433303
Saved in:
8
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
Saved in:
9
Service sabotage: the dark side of service dynamics
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Business horizons
52
(
2009
)
4
,
pp. 325-335
Persistent link: https://www.econbiz.de/10003865411
Saved in:
10
How to build an e-learning product : factors for student/customer satisfaction
Dominici, Gandolfo
;
Palumbo, Federica
- In:
Business horizons
56
(
2013
)
1
,
pp. 86-96
Persistent link: https://www.econbiz.de/10009714335
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