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The service imperative
Bitner, Mary Jo; Brown, Stephen Walter - In: Business horizons 51 (2008) 1, pp. 39-46
Persistent link: https://www.econbiz.de/10003708228
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Queue management : elimination, expectation, and enhancement
Weiss, Elliott N.; Tucker, Chad - In: Business horizons 61 (2018) 5, pp. 671-678
Persistent link: https://www.econbiz.de/10011922194
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Robust services : people or processes?
Weiss, Elliott N.; Goldberg, Rebecca - In: Business horizons 62 (2019) 4, pp. 521-527
Persistent link: https://www.econbiz.de/10012062424
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The secret to true service innovation
Bettencourt, Lance A.; Brown, Stephen Walter; Sirianni, … - In: Business horizons 56 (2013) 1, pp. 13-22
Persistent link: https://www.econbiz.de/10009706803
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From goods to great : service innovation in a product-dominant firm
Bettencourt, Lance A.; Brown, Stephen Walter - In: Business horizons 56 (2013) 3, pp. 277-283
Persistent link: https://www.econbiz.de/10009757950
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When barriers are irrelevant or undefended: non-bank banks cash in
May, Thornton - In: Business horizons 30 (1987) 4, pp. 51-55
Persistent link: https://www.econbiz.de/10003628734
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Establishing a system for innovation in a professional services firm
Ross, Alastair - In: Business horizons 59 (2016) 2, pp. 137-147
Persistent link: https://www.econbiz.de/10011451867
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An R & D approach for service industry : develops responsiveness to customer demands
Konrad, Evelyn - In: Business horizons 11 (1968) 5, pp. 73-78
Persistent link: https://www.econbiz.de/10002238455
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Selling jobs in the service sector
Sasser, W. Earl; Arbeit, Stephen P. - In: Business horizons 19 (1976) 3, pp. 61-65
Persistent link: https://www.econbiz.de/10002736122
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When barriers are irrelevant or undefended : non-bank banks cash in
May, Thornton - In: Business horizons 30 (1987) 4, pp. 45-50
Persistent link: https://www.econbiz.de/10001029061