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Developing a performance management model for the implementation of TQM practices in public education centres
Mateos-Ronco, Alicia; Hernández Mezquida, José Manuel - In: Total quality management & business excellence : an … 29 (2018) 5, pp. 546-579
Persistent link: https://www.econbiz.de/10011854098
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An integration of balanced scorecards and data envelopment analysis for firm's benchmarking management
Chiang, Chwan-yi; Lin, Binshan - In: Total quality management & business excellence : an … 20 (2009) 11/12, pp. 1153-1172
Persistent link: https://www.econbiz.de/10003925298
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The way to a highly engaged and happy workforce based on the Personal Balanced Scorecard
Rampersad, Hubert K. - In: Total quality management & business excellence : an … 19 (2008) 1/2, pp. 11-27
Persistent link: https://www.econbiz.de/10003736290
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Quality management and a balanced scorecard as supporting frameworks for a new management model and organisational change
Pimentel, Luís; Major, Maria João - In: Total quality management & business excellence : an … 25 (2014) 7, pp. 763-775
Persistent link: https://www.econbiz.de/10010393824
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Examining the effects of a performance management reform on employee attitudes and organizational climate
Wang, Weijie; Kim, Taek Kyu - In: Public management review 25 (2023) 7, pp. 1385-1407
Persistent link: https://www.econbiz.de/10014321260
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Business process rearrangement and renaming : a new approach to process orientation and improvement
Khosravi, Ali - In: Business process management journal 22 (2016) 1, pp. 116-139
Persistent link: https://www.econbiz.de/10011455466
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Towards excellence in public administration : organisation theory-based performance management model
Tomaževič, Nina; Tekavčič, Metka; Peljhan, Darja - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 578-599
Persistent link: https://www.econbiz.de/10011723733
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Exploring the intersection of business process improvement and BPM capability development : a research agenda
Lehnert, Martin; Linhart, Alexander; Roeglinger, Maximilian - In: Business process management journal 23 (2017) 2, pp. 275-292
Persistent link: https://www.econbiz.de/10011703467
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Estimating performance form capabilities in business process improvement
Nicholds, Boyd A.; Mo, John P. T. - In: Business process management journal 22 (2016) 6, pp. 1099-1117
Persistent link: https://www.econbiz.de/10011591055
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The role of big data analytics and organizational agility in improving organizational performance of business processing organizations
Turi, Jamshid Ali; Khwaja, Muddasar Ghani; Tariq, Fareena; … - In: Business process management journal 29 (2023) 7, pp. 2081-2106
Persistent link: https://www.econbiz.de/10014430669