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Osarenkhoe, Aihie; Bennani, Az-Eddine - In: Business process management journal 13 (2007) 1, pp. 139-164

Persistent link: https://www.econbiz.de/10003437645

Vilnai-Yavetz, Iris; Gilboa, Shaked - In: Service business 8 (2014) 2, pp. 355-373

Persistent link: https://www.econbiz.de/10010351398

Teng, Teng; Zhang, Shengliang; Li, Xiaodong; Chen, Yuan - In: Service business 14 (2020) 2, pp. 217-240

Persistent link: https://www.econbiz.de/10012304231

Thomas, Ashish - In: Business process management journal 23 (2017) 4, pp. 822-829

Persistent link: https://www.econbiz.de/10011723281

Costers, Annelies; Van Vaerenbergh, Yves; Van den … - In: Service business 13 (2019) 3, pp. 581-602

Persistent link: https://www.econbiz.de/10012124374

Saberi, Morteza; Hussain, Omar Khadeer; Chang, Elizabeth - In: Business process management journal 23 (2017) 3, pp. 574-597

Persistent link: https://www.econbiz.de/10011744777

Motamarri, Sradhi; Akter, Shahriar; Yanamandram, Venkat - In: Business process management journal 23 (2017) 3, pp. 623-644

Persistent link: https://www.econbiz.de/10011744797

Lee, Sang M.; Lee, Donhee - In: Service business 14 (2020) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10012172751

Becker, Marc; Mahr, Dominik; Odekerken-Schröder, Gaby - In: Service business 17 (2023) 1, pp. 137-165

Persistent link: https://www.econbiz.de/10014282882

Fernández-Sabiote, Estela; Román, Sergio - In: Service business 10 (2016) 2, pp. 423-445

Persistent link: https://www.econbiz.de/10011722327