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An exploratory examination of additional ground access trips generated by airport 'meeter-greeters'
Budd, Thomas - In: Journal of air transport management 53 (2016), pp. 242-251
Persistent link: https://www.econbiz.de/10011546547
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Airport user experience unpacked : conceptualizing its potential in the face of COVID-19
Tuchen, Stefan; Arora, Mohit; Blessing, Lucienne T. M. - In: Journal of air transport management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012384501
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Airport noise regulation, airline service quality, and social welfare
Brueckner, Jan K. (contributor); Girvin, Raquel (contributor) - 2006
Persistent link: https://www.econbiz.de/10003379804
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Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed; Gupta, Aman; Williams, Aled - In: Journal of air transport management 32 (2013), pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
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Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)
Martin-Domingo, Luis; Martín, Juan Carlos; Mandsberg, Glen - In: Journal of air transport management 78 (2019), pp. 106-115
Persistent link: https://www.econbiz.de/10012112677
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Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.; Gomes, Carlos Francisco - In: Journal of air transport management 83 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
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Applying deep learning models to twitter data to detect airport service quality
Barakat, H.; Yeniterzi, R.; Martín-Domingo, L. - In: Journal of air transport management 91 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012495517
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Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Thampan, Aromal; Sinha, Kapil; Gurjar, Bhola R.; … - In: Journal of air transport management 87 (2020), pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
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Key drivers of passengers' overall satisfaction at klia2 terminal
Nor Azlina Mohd Isa; Hazelin Ghaus; Norlida Abdul Hamid; … - In: Journal of air transport management 87 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012291826
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Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
Lupo, Toni - In: Journal of air transport management 42 (2015), pp. 249-259
Persistent link: https://www.econbiz.de/10010481998