customer satisfaction and loyalty at Waroeng Steak Restaurants in DKI Jakarta. This research design is descriptive and … significant effect on customer satisfaction but have no significant effect on customer loyalty, brand image has a significant … effect on customer satisfaction but has no significant effect on customer loyalty; product quality has a significant effect …

, the effect of value on loyalty dimensions such as conative and action is examined. These inter-construct relationships …

This study explores the role of perceived customer value and loyalty relationships in mobile wallet (M-wallet). The … study further investigates trust and satisfaction as drivers of loyalty and examines the role of trust in the traditional … value-satisfaction-loyalty relationship. A total of 214 responses from M-wallet users were captured using a structured …

moderating role of loyalty, negative electronic word-of-mouth (e-WOM) and perceived risk. A survey of 347 PUBG mobile game … significantly influences loyalty, negative e-WOM, perceived risk and inapp purchase intention. Moreover, online game loyalty … loyalty, negative electronic word of mouth and perceived risk mediate the influence of online game addiction on in …

The paper validates a framework which is based on EFQM and associates quality criteria to results and outputs … an online questionnaire. The questionnaire was constructed by applying the EFQM framework as the basic pattern. Based on … previous approaches which use PLS models in the education context, the paper provides findings on how key criteria of EFQM …

performance of University and Teaching Hospitals Foundation Trusts, considering both financial and management accounting … income for a sample of 33 University and Teaching Hospitals Foundation Trusts and finds that the adoption of the new revenue …

Long-term success of the tourism industry is unthinkable unless tourist satisfaction and loyalty are secured. However … Ethiopia. To this end, this study attempts to examine tourist satisfaction-loyalty nexus and its implication for sustainable … elucidate that there is a highly significant relationship between tourist satisfaction and loyalty. However, the level of …

agricultural cooperatives. First, it distinguishes between three elements of commitment: loyalty, identification and participation …

Top) application by examining the perceptions of justice and trustworthiness factors affecting customer loyalty mediating … and trustworthiness factors on customer loyalty. However, customer trustworthiness has the strongest direct impact on … customer loyalty. This research can be used as a model on which firms will base themselves to create customer loyalty by …