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~isPartOf:"Industrial relations journal"
~isPartOf:"Journal of retailing and consumer services"
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Großbritannien
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676
Customer satisfaction
423
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380
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9
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Tourism management : research, policies, practice
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ECONIS (ZBW)
1,304
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1
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1
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
2
The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
Saved in:
3
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
4
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
5
Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo
;
Hanson, Nicole
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
Saved in:
6
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
7
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
8
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
9
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
10
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
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