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A five-senses perspective to quality in hospitals

Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299

Persistent link: https://www.econbiz.de/10010341264

Using an adapted approach to the Kano model to identify patient needs from various patient roles

Gustavsson, Susanne; Gremyr, Ida; Sarenmalm, Elisabeth Kenne - In: The TQM journal : the international review of … 28 (2016) 1, pp. 151-162

Persistent link: https://www.econbiz.de/10011534398

Applicability of healthcare service quality models and dimensions : future research directions

Javed Ali; Ahmad Jusoh; Norhalimah Idris; Khalil Md Nor; … - In: The TQM journal : the international review of … 35 (2023) 6, pp. 1378-1393

Persistent link: https://www.econbiz.de/10014326382

Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare

Ortiz, María Belén; Karapetrovic, Stanislav - In: The TQM journal : the international review of … 35 (2023) 5, pp. 1194-1210

Persistent link: https://www.econbiz.de/10014321611

Healthcare quality and dementia risk

Aravena, José M.; Chen, Xi; Levy, Becca R. - 2024

Low healthcare quality has been found to predict the development of several illnesses in older adults, while the evidence on dementia is still lacking. This study assesses whether and to what extent experiencing low healthcare quality can be associated with developing dementia in people...

Persistent link: https://www.econbiz.de/10014495150

The effect of multidimensional service quality on word of mouth in university on-campus healthcare centers

Dandis, Ala' Omar; Jarrad, Amr Anwar; Joudeh, Jamal M M; … - In: The TQM journal : the international review of … 34 (2022) 4, pp. 701-727

Persistent link: https://www.econbiz.de/10013342923

Reverse compassion : value-in-use and value-in-context of healthcare services during crisis

De Rosis, Sabina; Gilmore, Kendall Jamieson; Nuti, Sabina - In: The TQM journal : the international review of … 35 (2023) 9, pp. 332-351

Persistent link: https://www.econbiz.de/10014460350