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Approaches for reducing medical errors and increasing patient safety : TRM, quality and 5 Qs method

Zineldin, Mosad; Zineldin, Jonas; Vasicheva, Valentina - In: The TQM journal : the international review of … 26 (2014) 1, pp. 63-74

Persistent link: https://www.econbiz.de/10010252107

Service quality in an Australian private dental network

Baldwin, Alan Edward - In: The TQM journal : the international review of … 26 (2014) 4, pp. 360-367

Persistent link: https://www.econbiz.de/10010384631

A five-senses perspective to quality in hospitals

Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299

Persistent link: https://www.econbiz.de/10010341264

Information provision and streamlined medical service : evidence from a mobile appointment app

Song, Changcheng; Yang, Nan; Yi, Junjian; Yuan, Ye - 2018

We examine the launch of a mobile outpatient appointment app in China to study the effect of information provision and a streamlined appointment process on hospital operations and the alignment of healthcare supply and demand. Using a longitudinal dataset on hospital operations and a...

Persistent link: https://www.econbiz.de/10011914853

Quality and legal aspects in public care procurement

Bröchner, Jan; Camén, Carolina; Eriksson, Henrik; … - In: The TQM journal : the international review of … 28 (2016) 4, pp. 648-663

Persistent link: https://www.econbiz.de/10011584588

Using an adapted approach to the Kano model to identify patient needs from various patient roles

Gustavsson, Susanne; Gremyr, Ida; Sarenmalm, Elisabeth Kenne - In: The TQM journal : the international review of … 28 (2016) 1, pp. 151-162

Persistent link: https://www.econbiz.de/10011534398

Preparedness for hospital practice in assuring quality of care

Noor Hazilah Abd Manaf; Ghazali, Roslan Johari Dato Mohd; … - In: The TQM journal : the international review of … 28 (2016) 6, pp. 834-846

Persistent link: https://www.econbiz.de/10011616627

Using HCAHPS data to improve hospital care quality

Carter, John C.; Silverman, Fred N. - In: The TQM journal : the international review of … 28 (2016) 6, pp. 974-990

Persistent link: https://www.econbiz.de/10011616733

Improving health care quality : the implementation of whistleblowing

Ciasullo, Maria Vincenza; Cosimato, Silvia; Palumbo, Rocco - In: The TQM journal : the international review of … 29 (2017) 1, pp. 167-183

Persistent link: https://www.econbiz.de/10011648892

Improving service quality in healthcare organisations through geomarketing statistical tools

Cavallone, Mauro; Magno, Francesca; Zucchi, Alberto - In: The TQM journal : the international review of … 29 (2017) 5, pp. 690-704

Persistent link: https://www.econbiz.de/10011799103