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Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The service industries journal 30 (2010) 3/4, pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
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The effects of the provision of consulting services on audit reporting quality
Willoughby, Michael; Carmona, Pedro; Momparler, Alexandre - In: The service industries journal 32 (2012) 3/4, pp. 411-429
Persistent link: https://www.econbiz.de/10009510679
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Il rapporto di agenzia tra elettori ed eletti e gli effetti di Mani pulite sulle decisioni di politica economica locale
Limosani, Michele; Ansaldo Patti, Dario Maimone; … - In: Economia pubblica : the Italian journal of public … 33 (2003) 5, pp. 61-74
Persistent link: https://www.econbiz.de/10001827678
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Organizzazione economica e incentivi in sanità : il caso dell'attività intramoenia
Cambini, Carlo; Turchetti, Giuseppe - In: Economia pubblica : the Italian journal of public … 31 (2001) 1, pp. 71-102
Persistent link: https://www.econbiz.de/10001562782
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Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa; Balboni, Bernardo - In: The service industries journal 32 (2012) 14, pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
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Brand equity heterogeneity among strategic groups in service franchising
Chen, Yi-min; Su, Chien-tai - In: The service industries journal 34 (2014) 9/10, pp. 867-884
Persistent link: https://www.econbiz.de/10010391806
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Linking service climate to customer loyalty
Wang, Mei-ling - In: The service industries journal 35 (2015) 7/8, pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
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The impact of service innovation on firm performance
Lei, Lin - In: The service industries journal 33 (2013) 15/16, pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
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Chinese customers' loyalty to international consulting firms
Li, Qianqian; Zheng, Qinqin - In: The service industries journal 33 (2013) 15/16, pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
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Analyzing systemic customer value in scalable business service
Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904