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Business strategies and financial reporting complexity in hospitality firms
Poretti, Cédric; Jérôme, Tiphaine; Heo, Cindy Yoonjoung - In: International journal of hospitality management 110 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014310663
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Predictors of customer service training in hospitality firms
Butcher, Ken; Sparks, Beverley; McColl-Kennedy, Janet R. - In: International journal of hospitality management 28 (2009) 3, pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
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Customer opportunistic complaints management : a critical incident approach
Ro, Heejung; Wong, June - In: International journal of hospitality management 31 (2012) 2, pp. 419-427
Persistent link: https://www.econbiz.de/10009503300
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Commercial hospitality in restaurants and tourist accommodation : perspectives from international consumer experience in Scotland
Teng, Chih-ching - In: International journal of hospitality management 30 (2011) 4, pp. 866-874
Persistent link: https://www.econbiz.de/10009242119
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The impacts of complementary information technology resources on the service-profit chain and competitive performance of South African hospitality firms
Cohen, Jason F.; Olsen, Karen - In: International journal of hospitality management 34 (2013), pp. 245-254
Persistent link: https://www.econbiz.de/10009766690
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Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok; Sparks, Beverley; Butcher, Ken - In: International journal of hospitality management 34 (2013), pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
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The effect of regulatory focus and delay type on consumers' reactions to delay
Yang, Wan; Mattila, Anna S.; Hou, Yuansi - In: International journal of hospitality management 32 (2013), pp. 113-120
Persistent link: https://www.econbiz.de/10009717661
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Generic dimensionality of hospitality in the hotel industry : a host-guest relationship perspective
Ariffin, Ahmad Azmi M. - In: International journal of hospitality management 35 (2013), pp. 171-179
Persistent link: https://www.econbiz.de/10010225816
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Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping; Ziqi Liao - In: International journal of hospitality management 35 (2013), pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
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E-menus : managing choice options in hospital foodservice
Hartwell, Heather; Johns, Nick; Edwards, John S. A. - In: International journal of hospitality management 53 (2016), pp. 12-16
Persistent link: https://www.econbiz.de/10011442939