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~isPartOf:"Edward Elgar E-Book Archive"
~isPartOf:"International journal of hospitality management"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Welt
577
World
577
Hospitality industry
332
Gastgewerbe
324
Hotel industry
183
Hotellerie
183
Tourism employees
171
Tourismusberufe
171
Arbeitszufriedenheit
104
Job satisfaction
103
Theorie
95
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95
Globalisierung
94
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86
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48
Arbeitskräfte
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Wirtschaftswachstum
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Workforce
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Customer satisfaction
43
Economic growth
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Guchait, Priyanko
2
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2
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Edward Elgar E-Book Archive
International journal of hospitality management
International journal of contemporary hospitality management
21
Journal of hospitality marketing & management
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of travel and tourism marketing
8
The journal of services marketing
8
Tourism management : research, policies, practice
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
The service industries journal
6
Journal of business research : JBR
5
Cogent business & management
4
Journal of hospitality and tourism insights
4
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
4
The Cornell hospitality quarterly
4
Tourism and hospitality research : THR
4
Tourism management perspectives : TMP
4
International journal of business and globalisation : IJBG
3
International journal of business and systems research : IJBSR
3
Inventi impact: service sector
3
Journal of retailing and consumer services
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Administrative Sciences : open access journal
2
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
International journal of business innovation and research
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management
2
International journal of services, economics and management
2
Journal for global business advancement : JGBA
2
Journal of Islamic marketing
2
Journal of air transport management
2
Managing service quality : MSQ ; an international journal
2
Routledge handbooks
2
Service business
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Tourism and hospitality research : the surrey quarterly review
2
AICEI proceedings
1
Acta Universitatis Danubius / Oeconomica
1
Acta oeconomica Pragensia : vědecký časopis Vysoke Školy Ekonomické v Praze
1
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ECONIS (ZBW)
43
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1
Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
33
(
2013
),
pp. 310-315
Persistent link: https://www.econbiz.de/10009746354
Saved in:
2
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
3
Understanding pay satisfaction : the impacts of pay satisfaction on employees' job engagement and withdrawal in deluxe hotel
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of hospitality management
48
(
2015
),
pp. 22-26
Persistent link: https://www.econbiz.de/10011341604
Saved in:
4
The role of server-patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service restaurants : the moderating roles of marital status...
Hwang, Jinsoo
;
Kim, Samuel Seongseop
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
33
(
2013
),
pp. 64-75
Persistent link: https://www.econbiz.de/10009746514
Saved in:
5
Refreshing hotel satisfaction studies by reconfiguring customer review data
Zhou, Lingqiang
;
Ye, Shun
;
Pearce, Philip
;
Wu, Mao-ying
- In:
International journal of hospitality management
38
(
2014
),
pp. 1-10
Persistent link: https://www.econbiz.de/10010364611
Saved in:
6
Effects of recovery experiences on hotel employees' subjective well-being
Lee, Kwang-Ho
;
Choo, Seung-Woo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
52
(
2016
),
pp. 1-12
Persistent link: https://www.econbiz.de/10011442742
Saved in:
7
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
8
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
9
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
10
Guest satisfaction in independent and affiliated to chain hotels
Moreno-Perdigón, María C.
;
Guzmán-Pérez, Beatriz
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012494932
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