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Examining how online store managers' responses to negative reviews affect potential shoppers
Kim, Eugene; Lee, Choong C.; An, Jaeyoung - In: Electronic commerce research 24 (2024) 2, pp. 863-900
Persistent link: https://www.econbiz.de/10015062806
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Characteristics of online group-buying website and consumers intention to revisit : the moderating effects of visit channels
Che, Tong; Peng, Zeyu; Hua, Zhongsheng - In: Electronic commerce research 16 (2016) 2, pp. 171-188
Persistent link: https://www.econbiz.de/10011527503
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Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang; Wang, Xiaorui; Shi, Yuhan; Zhang, Renqian; … - In: Electronic commerce research 19 (2019) 3, pp. 477-499
Persistent link: https://www.econbiz.de/10012099746
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Importance of the perceived quality of touchpoints for customer journey analysis : evidence from the B2B sector
Koch, Christian; Hartmann, Michael - In: Electronic commerce research 23 (2023) 3, pp. 1515-1538
Persistent link: https://www.econbiz.de/10014383044
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Assessing hotel decision-making of disabled guests : satisfaction correlation study between online comments’ credibility and perceived risk
Zhang, Yan; Yang, Qiongjing - In: Electronic commerce research 21 (2021) 3, pp. 767-786
Persistent link: https://www.econbiz.de/10012698235
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Exploring contextual factors from consumer reviews affecting movie sales : an opinion mining approach
Cheng, Li-Chen; Huang, Chi-Lun - In: Electronic commerce research 20 (2020) 4, pp. 807-832
Persistent link: https://www.econbiz.de/10012309229
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Mitigating risk in ecommerce transactions : perceptions of information credibility and the role of user-generated ratings in product quality and purchase intention
Flanagin, Andrew J.; Metzger, Miriam J.; Pure, Rebekah; … - In: Electronic commerce research 14 (2014) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10010362466
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Gender differences in consumers’ perception of online consumer reviews
Bae, Soonyong; Lee, Taesik - In: Electronic commerce research 11 (2011) 2, pp. 201-214
Persistent link: https://www.econbiz.de/10009126470
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When does online review matter to consumers? : the effect of product quality information cues
Kim, Rae Yule - In: Electronic commerce research 21 (2021) 4, pp. 1011-1030
Persistent link: https://www.econbiz.de/10012698542
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Negative online reviews of popular products : understanding the effects of review proportion and quality on consumers' attitude and intention to buy
Shihab, Muhammad Rifki; Putri, Audry Pragita - In: Electronic commerce research 19 (2019) 1, pp. 159-187
Persistent link: https://www.econbiz.de/10011999478