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~isPartOf:"Europäische Hochschulschriften / 5"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Business process management"
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Business process management
Qualitätsmanagement
587
Quality management
571
Dienstleistungsqualität
99
Service quality
99
Customer satisfaction
60
Kundenzufriedenheit
60
Standardisierung
50
Standardization
50
Theorie
50
Theory
50
Product quality
49
Produktqualität
49
quality management
46
Firm performance
45
Unternehmenserfolg
45
Einführung
42
Implementation
42
Performance measurement
42
Performance-Messung
42
total quality management
34
Innovation
33
Beziehungsmarketing
32
Prozessmanagement
32
Relationship marketing
32
Taiwan
31
Deutschland
30
Germany
28
Innovation management
27
Innovationsmanagement
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Spain
27
Spanien
27
Industrie
26
Manufacturing industries
26
KMU
24
Knowledge management
24
SME
24
Structural equation model
24
Strukturgleichungsmodell
24
Wissensmanagement
24
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6
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6
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2
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2
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27
German
2
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Blank, Gregor Stephan
2
He, Zhen
2
Alič, Milena
1
Andersson, Roy
1
Anttila, Juhani
1
Arauz, Rita
1
Arteaga, Francisco
1
Asllani, Arben
1
Betts, Alan
1
Chao, Ou-yang
1
Croom, Simon
1
Cui, Jiaming
1
C̆ubrani´c-Dobrodolac, Marjana
1
Denda, Nebojša
1
Devadasan, S. R.
1
Dobrodolac, Momčilo
1
Ebenezer, Alfred
1
Found, Pauline
1
Garza-Reyes, Jose Arturo
1
Gil-Marques, María
1
Gu, Changchao
1
Hamrol, Adam
1
Hashemi, Seyed Hamid
1
He, Yihai
1
He, Zhenzhen
1
Hill, James
1
Hu, Qing
1
Jussila, Kari
1
Kalantar, Payam
1
Karimi, Amir
1
Kumar, Vikas
1
Lahy, Andrew
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Lantz, Björn
1
Lari, Alireza
1
Lee, Gwo-Guang
1
Lee, Keeeun
1
Lee, Sang-chul
1
Lee, Sungjoo
1
Lee, Voon-Hsien
1
Lenning, Jan
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Europäische Hochschulschriften / 5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of production research
48
International journal of productivity and quality management : IJPQM
48
International journal of quality & reliability management
32
International journal of six sigma and competitive advantage : IJSSCA
29
The TQM journal : the international review of organizational improvement
28
Business process management journal
25
Total quality management & business excellence
18
International journal of process management and benchmarking : IJPMB
17
Quality management journal : QMJ
15
Journal of industrial engineering and management : JIEM
14
International journal of production economics
12
Six Sigma in der Finanzbranche
11
International journal of business excellence
9
Benchmarking : an international journal ; BIJ
8
Journal of operations management
8
Praxishandbuch Six Sigma : Fehler vermeiden, Prozesse verbessern, Kosten senken ; [jetzt mit Six-Sigma-Projektleitfaden]
8
SpringerLink / Bücher
8
The international journal of productivity and performance management : IJPPM
8
International journal of services and operations management
7
Journal of health organization and management
7
World class applications of Six Sigma : [real world examples of success]
7
IEEE transactions on engineering management : EM
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
The international journal of productivity and performance management
6
European journal of industrial engineering : EJIE
5
Gabler Edition Wissenschaft
5
HMD : Praxis der Wirtschaftsinformatik
5
International journal of business information systems : IJBIS
5
International journal of collaborative enterprise : IJCEnt
5
International journal of services and operations management : IJSOM
5
Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
5
Journal of industrial engineering international
5
Pocket-Power
5
European research studies
4
International journal of business process integration and management : IJBPIM
4
International journal of operations & production management
4
Introduction, methods, and information systems
4
Journal of management research
4
Operations management research : OMR ; advancing practice through theory
4
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ECONIS (ZBW)
29
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1
Measuring changes in quality management : an empirical analysis of Japanese manufacturing companies
Arauz, Rita
;
Matsuo, Hirofumi
;
Suzuki, Hideo
- In:
Total quality management & business excellence : an …
20
(
2009
)
11/12
,
pp. 1337-1374
Persistent link: https://www.econbiz.de/10003925354
Saved in:
2
Validation of the theoretical model underlying the Baldrige criteria : evidence from China
He, Zhen
;
Hill, James
;
Wang, Ping
;
Yue, Gang
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 243-263
Persistent link: https://www.econbiz.de/10008986607
Saved in:
3
A study on the causal relationships in the Korean National Quality Award model
Moon, Jae-young
;
Lee, Sang-chul
;
Yong-Seung, Park
;
Suh, …
- In:
Total quality management & business excellence : an …
22
(
2011
)
7
,
pp. 705-726
Persistent link: https://www.econbiz.de/10009424254
Saved in:
4
Quality cost management support system : an effective tool for organisational performance improvement
Lari, Alireza
;
Asllani, Arben
- In:
Total quality management & business excellence : an …
24
(
2013
)
4
,
pp. 432-451
Persistent link: https://www.econbiz.de/10009752073
Saved in:
5
Total failure mode and effects analysis in tea industry : a theoretical treatise
Ebenezer, Alfred
;
Devadasan, S. R.
;
Sreenivasa, C. G.
; …
- In:
Total quality management & business excellence : an …
22
(
2011
)
12
,
pp. 1353-1369
Persistent link: https://www.econbiz.de/10009411418
Saved in:
6
Re-investigating business excellence : values, measures and a framework
Lu, Dawei
;
Betts, Alan
;
Croom, Simon
- In:
Total quality management & business excellence : an …
22
(
2011
)
12
,
pp. 1263-1276
Persistent link: https://www.econbiz.de/10009411438
Saved in:
7
A systems research on quality management under the MBNQA framework
Sun, Hongyi
- In:
Total quality management & business excellence : an …
22
(
2011
)
11
,
pp. 1195-1211
Persistent link: https://www.econbiz.de/10009411441
Saved in:
8
Excellence toolbox : decsion support system for quality tools and techniques selection and application
Starzyńska, Beata
;
Hamrol, Adam
- In:
Total quality management & business excellence : an …
24
(
2013
)
5
,
pp. 577-595
Persistent link: https://www.econbiz.de/10009762669
Saved in:
9
Utilisation of business process models in managerial practice : an empirical study in Slovak companies certified to the ISO 9001 standard
Závadský, Ján
;
Závadská, Zuzana
- In:
Total quality management & business excellence : an …
25
(
2014
)
4
,
pp. 319-337
Persistent link: https://www.econbiz.de/10010245992
Saved in:
10
An advanced insight into managing business processes in practice
Anttila, Juhani
;
Jussila, Kari
- In:
Total quality management & business excellence : an …
24
(
2013
)
8
,
pp. 918-932
Persistent link: https://www.econbiz.de/10009783350
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