//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of marketing : EJM"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The impacts of e-service quali...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
348
Konsumentenverhalten
347
Brand management
78
Markenführung
78
Brand image
74
Markenimage
74
Beziehungsmarketing
57
Relationship marketing
57
Brand
45
Markenartikel
45
Customer satisfaction
40
Kundenzufriedenheit
40
Dienstleistungsqualität
37
Service quality
37
Advertising effects
33
Werbewirkung
33
Emotion
31
Einzelhandel
28
Retail trade
28
Advertising
25
Werbung
24
Marketing management
23
Marketingmanagement
23
Viral marketing
22
Virales Marketing
22
Großbritannien
19
Internet marketing
19
Personality psychology
19
Persönlichkeitspsychologie
19
United Kingdom
19
Online-Marketing
18
Theorie
16
Theory
16
Online retailing
15
Online-Handel
15
Social Web
15
Social web
15
USA
15
United States
15
Beschwerdemanagement
14
more ...
less ...
Online availability
All
Undetermined
114
Type of publication
All
Article
369
Type of publication (narrower categories)
All
Article in journal
369
Aufsatz in Zeitschrift
369
Case study
2
Fallstudie
2
Systematic review
2
Übersichtsarbeit
2
Collection of articles of several authors
1
Sammelwerk
1
more ...
less ...
Language
All
English
369
Author
All
Dwivedi, Yogesh Kumar
5
Kaushik, Geetanjali
5
Moutinho, Luiz
5
Rana, Nripendra P.
5
Simintiras, Antonis C.
5
Mitchell, Vincent-Wayne
4
Sharma, Piyush
4
Buil, Isabel
3
Canniford, Robin
3
De Chernatony, Leslie
3
Drennan, Judy
3
Grohmann, Bianca
3
Lowe, Ben
3
Oppewal, Harmen
3
Palmeira, Mauricio
3
Phau, Ian
3
Roper, Stuart
3
Roy, Rajat
3
Spence, Mark T.
3
Woisetschläger, David
3
Yi, Youjae
3
Zielke, Stephan
3
Abosag, Ibrahim
2
Andrews, Lynda
2
Angell, Robert
2
Antonetti, Paolo
2
Aspara, Jaakko
2
Balaji, M. S.
2
Barrutia, José M.
2
Bijmolt, Tammo H. A.
2
Brown, Mark
2
Bruhn, Manfred
2
Buchanan-Oliver, Margo
2
Büttner, Oliver B.
2
Cauberghe, Veroline
2
Chakravarti, Amitav
2
Choi, Beom Joon
2
Cruz, Angela Gracia B.
2
Dagger, Tracey S.
2
Dahlén, Micael
2
more ...
less ...
Published in...
All
European journal of marketing : EJM
NBER working paper series
2,411
Journal of business research : JBR
2,223
Journal of retailing and consumer services
2,080
Working paper / National Bureau of Economic Research, Inc.
2,079
NBER Working Paper
1,847
Discussion paper series / IZA
1,711
International journal of hospitality management
980
IZA Discussion Paper
938
Working paper
927
CESifo working papers
901
Discussion paper / Centre for Economic Policy Research
858
SpringerLink / Bücher
786
International journal of consumer studies
779
Psychology & marketing
681
Journal of consumer research : JCR ; an interdisciplinary bimonthly
585
Discussion papers / CEPR
556
Applied economics
546
Discussion paper
524
Energy economics
493
Tourism management : research, policies, practice
487
Technological forecasting & social change : an international journal
479
IZA Discussion Papers
476
Management science : journal of the Institute for Operations Research and the Management Sciences
473
The service industries journal
469
Policy research working paper : WPS
446
IMF working papers
442
Asia Pacific journal of marketing and logistics
432
Applied economics letters
428
European Journal of Marketing
420
Journal of travel and tourism marketing
400
The journal of product & brand management
400
Cogent business & management
395
World Bank E-Library Archive
390
Economic modelling
389
Journal of Consumer Marketing
388
Economics letters
383
The journal of services marketing
370
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
370
Journal of marketing research : JMR
368
more ...
less ...
Source
All
ECONIS (ZBW)
369
Showing
1
-
10
of
369
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
E-retailing by banks : e-service quality and its importance to customer satisfaction
Herington, Carmel
;
Weaven, Scott
- In:
European journal of marketing : EJM
43
(
2009
)
9/10
,
pp. 1220-1231
Persistent link: https://www.econbiz.de/10009525798
Saved in:
2
Value co-creation in e-commerce contexts : does product type matter?
Barrutia, José M.
;
Paredes, Mario R.
;
Echebarria, Carmen
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 442-463
Persistent link: https://www.econbiz.de/10011574404
Saved in:
3
Adoption vs acceptance of e-commerce : two different decisions
Herndandez, Blanca
;
Jimenez, Julio
;
Martín, M. José
- In:
European journal of marketing : EJM
43
(
2009
)
9/10
,
pp. 1232-1245
Persistent link: https://www.econbiz.de/10009525797
Saved in:
4
Online grocery shopping : the influence of situational factors
Hand, Chris
;
Dall'Olmo Riley, Francesca
;
Harris, Patricia
; …
- In:
European journal of marketing : EJM
43
(
2009
)
9/10
,
pp. 1205-1219
Persistent link: https://www.econbiz.de/10009525799
Saved in:
5
Adoption of sensory enabling technology for online apparel shopping
Kim, Jiyeon
;
Forsythe, Sandra
- In:
European journal of marketing : EJM
43
(
2009
)
9/10
,
pp. 1101-1120
Persistent link: https://www.econbiz.de/10009525805
Saved in:
6
Influence of consumer online resale awareness on purchase decisions : a mental accounting perspective
Liao, Shuling
;
Chu, Hsunchi
- In:
European journal of marketing : EJM
47
(
2013
)
10
,
pp. 1576-1597
Persistent link: https://www.econbiz.de/10010201747
Saved in:
7
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
8
The effect of relationship desire on consumer-to-business relationships
Raciti, Maria M.
;
Ward, Tony
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 615-634
Persistent link: https://www.econbiz.de/10009733005
Saved in:
9
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
10
Coping with service failures : the role of emotional intelligence, self-efficacy and intention to complain
Tsarenko, Yelena
;
Strizhakova, Yuliya
- In:
European journal of marketing : EJM
47
(
2013
)
1/2
,
pp. 71-92
Persistent link: https://www.econbiz.de/10009718551
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->