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The influence of individual factors on hospitality students’ internship satisfaction : the mediation role of perceived importance

Sihombing, Irene Hanna H. - In: Global business and finance review 26 (2021) 1, pp. 9-21

Purpose: This study explains the effect of academic preparedness, positive attitude, and self-initiative towards satisfaction in students’ industrial training (internship) program. Those three independent variables are dimensions of individual factors variable, while individual factors...

Persistent link: https://www.econbiz.de/10012695723

The effects of emotional intelligence on job satisfaction and customer orientation of hotel employees : moderating effect of value sharing

Lim, JiEun - In: Global business and finance review 22 (2017) 1, pp. 80-90

Persistent link: https://www.econbiz.de/10011849268

Employee effects on organizational outcomes : Korean travel industry

Seo, Heon - In: Global business and finance review 27 (2022) 5, pp. 27-41

Purpose: This study aimed to identify the structural relationships among the self-efficacy, job satisfaction, organizational commitment, and customer orientation of travel agency employees in Seoul, Korea. Design/methodology/approach: Questionnaires were distributed to 250 potential respondents...

Persistent link: https://www.econbiz.de/10013433601

The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction

Namasivayam, Karthik; Guchait, Priyanko; Lei, Puiwa - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 69-84

Persistent link: https://www.econbiz.de/10010249714

Sense of calling and career satisfaction of hotel frontline employees : mediation through knowledge sharing with organizational members

Lee, Kyoung-Joo - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 346-365

Persistent link: https://www.econbiz.de/10011459840

Development and initial validation of a hospitality employees' job satisfaction index : evidence from Australia

McPhail, Ruth; Patiar, Anoop; Herington, Carmel; Creed, … - In: International journal of contemporary hospitality management 27 (2015) 8, pp. 1814-1838

Persistent link: https://www.econbiz.de/10011447528

The role of work-to-leisure conflict in promoting frontline employees' leisure satisfaction : examining the job demand-control-support model

Lin, Jo-Hui; Wong, Jehn-Yih; Ho, Ching Hua - In: International journal of contemporary hospitality management 27 (2015) 7, pp. 1539-1555

Persistent link: https://www.econbiz.de/10011476094

Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry

Karatepe, Osman M.; Karadas, Georgiana - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1254-1278

Persistent link: https://www.econbiz.de/10011403077

Quality of work life and job satisfaction among frontline hotel employees : a self-determination and need satisfaction theory approach

Lee, Jin-soo; Back, Ki-joon; Chan, Eric S. W. - In: International journal of contemporary hospitality management 27 (2015) 5, pp. 768-789

Persistent link: https://www.econbiz.de/10011405111

The effect of contact frequency with customers on relationship satisfaction

Jung, Lia; Park, Seolwoo - In: Global business and finance review 25 (2020) 3, pp. 75-83

Purpose: This study is to examine the moderating role of contact mode and customer attachment style on the effects of contact frequency on relationship satisfaction. Design/methodology/approach: To explain this phenomenon, literature reviews about contact frequency, contact mode, relationship...

Persistent link: https://www.econbiz.de/10012421401