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Anlysis of service quality gap...
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Global business review
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1
Service quality parameters for mobile government services in
India
Chanana, Lovneesh
;
Agrawal, Rajat
;
Punia, Devendra Kumar
- In:
Global business review
17
(
2016
)
1
,
pp. 136-146
Persistent link: https://www.econbiz.de/10011558006
Saved in:
2
Soft and hard aspects of quality management practices influencing service quality and customer satisfaction in manufacturing-oriented services
Lenka, Usha
;
Suar, Damodar
;
Mohapatra, Pratap K.
- In:
Global business review
11
(
2010
)
1
,
pp. 79-101
Persistent link: https://www.econbiz.de/10003959268
Saved in:
3
Tourism service quality : a dimension-specific assessment of SERVQUAL
Bhat, Mushtaq Ahmad
- In:
Global business review
13
(
2012
)
2
,
pp. 327-337
Persistent link: https://www.econbiz.de/10009576977
Saved in:
4
A study on the effects of dimensions of service quality on customer satisfaction in the Indian IT hardware industry with speical emphasis on medium size B2B sectors
Raychaudhuri, P. S.
;
Farooqi, Rahela
- In:
Global business review
14
(
2013
)
3
,
pp. 507-527
Persistent link: https://www.econbiz.de/10010230045
Saved in:
5
A comparative study of customer satisfaction between two Indian retail brands
Roy, Rajib
;
Bhattacharya, Amit Kumar
;
Sengupta, Partha …
- In:
Global business review
12
(
2011
)
2
,
pp. 331-342
Persistent link: https://www.econbiz.de/10009232437
Saved in:
6
Confirmatory factor analysis of determinants of service recovery
Sabharwal, Nidhi
;
Soch, Harmeen
- In:
Global business review
12
(
2011
)
2
,
pp. 297-318
Persistent link: https://www.econbiz.de/10009232445
Saved in:
7
Structuring technology applications for enhanced customer experience : evidence form
India
air trevellers
Majra, Hufrish
;
Saxena, Rajan
;
Jha, Sumi
;
Jagannathan, …
- In:
Global business review
17
(
2016
)
2
,
pp. 351-374
Persistent link: https://www.econbiz.de/10011583104
Saved in:
8
Factors influencing service quality perception in Indian life insurance sector
Saha, Shyamasree
;
Dutta, Anirban
- In:
Global business review
20
(
2019
)
4
,
pp. 1010-1025
Persistent link: https://www.econbiz.de/10012137524
Saved in:
9
A model of customer loyalty : an empirical study of Indian retail banking customer
Kant, Rishi
;
Jaiswal, Deepak
;
Mishra, Suyash
- In:
Global business review
20
(
2019
)
5
,
pp. 1248-1266
Persistent link: https://www.econbiz.de/10012137634
Saved in:
10
Management controls of teachers : scale development and validation
Baid, Devesh
;
Rao, S. V. D. Nageswara
- In:
Global business review
18
(
2017
)
3
,
pp. 719-733
Persistent link: https://www.econbiz.de/10011732013
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