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1,362
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1
The health care market : can hospitals survive?
Goldsmith, Jeff C.
- In:
Harvard business review : HBR
58
(
1980
)
5
,
pp. 100-112
Persistent link: https://www.econbiz.de/10002521260
Saved in:
2
Manage the customer, not just the sales force
Shapiro, Benson P.
- In:
Harvard business review : HBR
52
(
1974
)
5
,
pp. 127-136
Persistent link: https://www.econbiz.de/10002791640
Saved in:
3
What consumerism means for marketers
Kotler, Philip
- In:
Harvard business review : HBR
50
(
1972
)
3
,
pp. 48-57
Persistent link: https://www.econbiz.de/10002240532
Saved in:
4
Marketing when things change
Levitt, Theodore
- In:
Harvard business review : HBR
55
(
1977
)
6
,
pp. 107-113
Persistent link: https://www.econbiz.de/10002370465
Saved in:
5
Consumer complain : does business respond?
Andreasen, Alan R.
;
Best, Arthur
- In:
Harvard business review : HBR
55
(
1977
)
4
,
pp. 93-101
Persistent link: https://www.econbiz.de/10001838139
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6
Cultivate the high-volume consumer
Barker, Stephen M.
;
Trost, John F.
- In:
Harvard business review : HBR
51
(
1973
)
2
,
pp. 118-122
Persistent link: https://www.econbiz.de/10001875350
Saved in:
7
Consumer motivations in Black and White
Bullock, Henry Allen
- In:
Harvard business review : HBR
39
(
1961
)
3
,
pp. 89-104
Persistent link: https://www.econbiz.de/10001965494
Saved in:
8
Consumer motivations in Black and White
Bullock, Henry Allen
- In:
Harvard business review : HBR
39
(
1961
)
4
,
pp. 110-124
Persistent link: https://www.econbiz.de/10001965495
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9
New way to measure consumersʹ judgments
Green, Paul E.
;
Wind, Yoram
- In:
Harvard business review : HBR
53
(
1975
)
4
,
pp. 107-117
Persistent link: https://www.econbiz.de/10002539769
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10
The world customer
Dichter, Ernest
- In:
Harvard business review : HBR
40
(
1962
)
4
,
pp. 113-122
Persistent link: https://www.econbiz.de/10002065661
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