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Harvard-Business-Manager : das Wissen der Besten
Journal of business research : JBR
1,098
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Journal of retailing and consumer services
762
Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of electronic customer relationship management : IJECRM
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156
Journal of business ethics : JOBE
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International journal of production economics
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ECONIS (ZBW)
184
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1
Kundenfeedback als Erfolgsfaktor
Markey, Rob
;
Reichheld, Fred
;
Dullweber, Andreas
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
2
,
pp. 36-41
Persistent link: https://www.econbiz.de/10003926340
Saved in:
2
Den Kunden auf seiner Reise begleiten
Rawson, Alex
;
Duncan, Ewan
;
Jones, Conor
- In:
Harvard-Business-Manager : das Wissen der Besten
35
(
2013
)
11
,
pp. 48-60
Persistent link: https://www.econbiz.de/10010193189
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3
Wenn Kunden Unternehmen hassen
McGovern, Gail
;
Moon, Youngme
- In:
Harvard-Business-Manager : das Wissen der Besten
29
(
2007
)
7
,
pp. 56-67
Persistent link: https://www.econbiz.de/10003495901
Saved in:
4
Das Kundenerlebnis verbessern
Meyer, Christopher
;
Schwager, Andre
- In:
Harvard-Business-Manager : das Wissen der Besten
29
(
2007
)
4
,
pp. 58-73
Persistent link: https://www.econbiz.de/10003440241
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5
Die Kunden halten, wenn ein Top-Betreuer geht : drei bewährte Strategien können die Bindung ans Unternehmen stärken
Bendapudi, Neeli
;
Leone, Robert P.
- In:
Harvard-Business-Manager : das Wissen der Besten
24
(
2002
)
3
,
pp. 9-17
Persistent link: https://www.econbiz.de/10001654204
Saved in:
6
Fairness zahlt sich aus
Loch, Christoph H.
;
Sting, Fabian J.
;
Huchzermeier, Arnd
; …
- In:
Harvard-Business-Manager : das Wissen der Besten
34
(
2012
)
10
,
pp. 64-70
Persistent link: https://www.econbiz.de/10009619132
Saved in:
7
Bessere E-Mails schreiben
In:
Harvard-Business-Manager : das Wissen der Besten
41
(
2019
)
5
,
pp. 8-10
Persistent link: https://www.econbiz.de/10012004096
Saved in:
8
Bitte recht freundlich!
Hamel, Gary
- In:
Harvard-Business-Manager : das Wissen der Besten
38
(
2016
),
pp. 104-109
Persistent link: https://www.econbiz.de/10011537013
Saved in:
9
Professionalität bevorzugt : Trends
In:
Harvard-Business-Manager : das Wissen der Besten
40
(
2018
)
4
,
pp. 10-12
Persistent link: https://www.econbiz.de/10011939805
Saved in:
10
Deutsche Partner bevorzugt
Buxmann, Peter
;
Brandt, Björn
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
4
,
pp. 14-17
Persistent link: https://www.econbiz.de/10003956378
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