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~isPartOf:"IZA Discussion Paper"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
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IZA Discussion Paper
Service Value als Werttreiber : Konzepte, Messung und Steuerung
The service industries journal
International journal of hospitality management
39
Health care management review : HCM review
17
Health marketing quarterly
17
The journal of services marketing
17
International journal of contemporary hospitality management
14
Journal of hospitality marketing & management
14
Journal of service research : JSR
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Tourism management : research, policies, practice
12
Journal of business research : JBR
11
Journal of retailing and consumer services
11
Quality management journal : QMJ
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
International journal of quality and service sciences
10
Journal of service management
10
Services marketing quarterly
10
International journal of productivity and quality management : IJPQM
8
International journal of quality & reliability management
8
Total quality management & business excellence
8
International journal of services and operations management
7
International journal of services and operations management : IJSOM
7
International journal of services, economics and management
7
The TQM journal : the international review of organizational improvement
7
International journal of pharmaceutical and healthcare marketing
6
Journal of health organization and management
6
Journal of service research
6
Service business
6
Cogent business & management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of service theory and practice
5
Journal of travel and tourism marketing
5
SpringerLink / Bücher
5
International journal of business innovation and research : IJBIR
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of production economics
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of industrial engineering and management : JIEM
4
Journal of service theory and practice : JSTP
4
Managing service quality : MSQ ; an international journal
4
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ECONIS (ZBW)
19
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1
Service Value durch Customization : Implikationen für die Gestaltung des Dienstleistungsmanagements
Leischnig, Alexander
;
Messer, Uwe
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 245-264)
.
2014
Persistent link: https://www.econbiz.de/10010359508
Saved in:
2
Preissysteme zur Gestaltung und Aufteilung des Service Value
Roth, Stefan
;
Stoppel, Eduard
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 183-204)
.
2014
Persistent link: https://www.econbiz.de/10010359517
Saved in:
3
Customer value from a customer perspective : a comprehensive review
Graf, Albert
;
Maas, Peter
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 59-87)
.
2014
Persistent link: https://www.econbiz.de/10010359525
Saved in:
4
Service Value von produktbegleitenden Dienstleistungen
Voeth, Markus
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 283-300)
.
2014
Persistent link: https://www.econbiz.de/10014574642
Saved in:
5
A new service development integrated model
Lee, Yu-cheng
;
Chen, Jih-kuang
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
Saved in:
6
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
7
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
8
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
9
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
10
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
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