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The effects of service supply on perceived value proposition under different levels of customer involvement
Song, Hua; Cadeaux, Jack; Yu, Kangkang - In: Industrial marketing management : the international … 54 (2016), pp. 116-128
Persistent link: https://www.econbiz.de/10011478737
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Power-imbalanced relationships in the dyadic food chain : an empirical investigation of retailers' commercial practices with suppliers
Maglaras, George; Bourlakis, Michael; Fotopoulos, … - In: Industrial marketing management : the international … 48 (2015), pp. 187-201
Persistent link: https://www.econbiz.de/10011346661
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Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.; Chan, Tommy K. H.; Chong, Alain Yee Loong - In: Industrial marketing management : the international … 77 (2019), pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
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Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Casidy, Riza; Nyadzayo, Munyaradzi - In: Industrial marketing management : the international … 78 (2019), pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
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Boundary spanning and customer service styles in business solutions implementation
Prior, Daniel D. - In: Industrial marketing management : the international … 56 (2016), pp. 120-129
Persistent link: https://www.econbiz.de/10011531243
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Service leadership for adaptive selling and effective customer service teams
Wong, Alfred Y.; Liu, Ying; Tjosvold, Dean - In: Industrial marketing management : the international … 46 (2015), pp. 122-131
Persistent link: https://www.econbiz.de/10011286971
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Creating value in retail buyer-vendor relationships : a service-centered model
Hartmann, Evi; Herb, Stefan - In: Industrial marketing management : the international … 44 (2015), pp. 166-179
Persistent link: https://www.econbiz.de/10010481953
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Customers’ attribution of blame in chain store settings : the perspectives of relationship orientation
Chen, Yi-Mu; Huang, Tseng-Lung - In: Journal of relationship marketing : innovations & … 14 (2015) 3, pp. 220-238
Persistent link: https://www.econbiz.de/10011383851
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Defensive relationship marketing : avoiding decreasing sales from customers in consumer goods mass markets
Moeller, Sabine; Faßnacht, Martin; Klose, Sonja - In: Journal of relationship marketing : innovations & … 7 (2008) 2, pp. 197-215
Persistent link: https://www.econbiz.de/10003770085
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An investigation of pricing data for evidence of institutional-level relationship marketing behaviors
Doyle, Jim - In: Journal of relationship marketing : innovations & … 9 (2010) 4, pp. 264-278
Persistent link: https://www.econbiz.de/10008857873