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Managing customer relationships: account manager turnover and effective account management
Madill, Judith J.; Haines, George H.; Riding, Allan L. - In: Industrial marketing management : the international … 36 (2007) 2, pp. 241-248
Persistent link: https://www.econbiz.de/10003432089
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The impact of relational versus technological resources on e-loyalty : a comparative study between local, national and foreign branded banks
Kingshott, Russel P. J.; Sharma, Piyush; Chung, Henry F. L. - In: Industrial marketing management : the international … 72 (2018), pp. 48-58
Persistent link: https://www.econbiz.de/10011887283
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Performance implications of the direct and moderating effects of centralization and formalization on customer orientation/ Seigyoung Auh; Bulent Menguc
Auh, Seigyoung; Menguc, Bulent - In: Industrial marketing management : the international … 36 (2007) 8, pp. 1022-1034
Persistent link: https://www.econbiz.de/10003555790
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The antecedents and consequence of Et-Moone B2B relationships
Abosag, Ibrahim - In: Industrial marketing management : the international … 51 (2015), pp. 150-157
Persistent link: https://www.econbiz.de/10011422817
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Power symmetry and the development of trust in interdependent relationships : the mediating role of goal congruence
Cuevas, Javier Marcos; Julkunen, Saara; Gabrielsson, Mika - In: Industrial marketing management : the international … 48 (2015), pp. 149-159
Persistent link: https://www.econbiz.de/10011346697
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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred; Schnebelen, Stefanie; Schäfer, Daniela B. - In: Industrial marketing management : the international … 43 (2014) 1, pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
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The performance implications of power-trust relationship : the moderating role of commitment in the supplier-retailer relationship
Jain, Megha; Khalil, Shadab; Johnston, Wesley J.; … - In: Industrial marketing management : the international … 43 (2014) 2, pp. 312-321
Persistent link: https://www.econbiz.de/10010364519
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The changing importance of affective trust and cognitive trust across he relationship lifecycle : a study of business-to-business relationships
Dowell, David; Morrison, Mark D.; Heffernan, Troy - In: Industrial marketing management : the international … 44 (2015), pp. 119-130
Persistent link: https://www.econbiz.de/10010481957
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Initation of buyer-seller relationships : the impact of intangibility, trust and mitigation strategies
Valtakoski, Aku - In: Industrial marketing management : the international … 44 (2015), pp. 107-118
Persistent link: https://www.econbiz.de/10010481958
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Development of special forms of B2B relationships : examining the role of interpersonal liking in developing Guanxi and Et-Moone relationships
Abosag, Ibrahim; Naudé, Peter - In: Industrial marketing management : the international … 43 (2014) 6, pp. 887-896
Persistent link: https://www.econbiz.de/10010410714