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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
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Customer satisfaction
71
Kundenzufriedenheit
71
Dienstleistungsqualität
58
Service quality
58
Lieferantenmanagement
52
Supplier relationship management
52
Beziehungsmarketing
49
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Agnihotri, Raj
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of hospitality management
545
Journal of retailing and consumer services
538
Journal of business research : JBR
410
The service industries journal
364
The journal of services marketing
271
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
266
Tourism management : research, policies, practice
220
International journal of contemporary hospitality management
211
Journal of travel and tourism marketing
204
Journal of hospitality marketing & management
194
Working paper / National Bureau of Economic Research, Inc.
183
NBER working paper series
182
Auditing : a journal of practice & theory
176
NBER Working Paper
164
Services marketing quarterly
163
Journal of air transport management
158
Cogent business & management
151
The TQM journal : the international review of organizational improvement
150
Journal of service research : JSR
139
Service business
132
International journal of productivity and quality management : IJPQM
130
International journal of quality & reliability management
120
Journal of service management
119
International journal of quality and service sciences
117
International journal of services and operations management
111
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
111
Health care management review : HCM review
106
SpringerLink / Bücher
106
Total quality management & business excellence
106
Asia Pacific journal of marketing and logistics
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Discussion paper series / IZA
96
Journal of the Academy of Marketing Science
96
Psychology & marketing
96
Quality management journal : QMJ
96
The accounting review : a publication of the American Accounting Association
96
Tourism management perspectives : TMP
94
Managing service quality : MSQ ; an international journal
92
The international journal of bank marketing : IJBM
87
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ECONIS (ZBW)
108
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1
Managing service quality in high customer contact B2B services across domestic and international markets
Pomirleanu, Nadia
;
Mariadoss, Babu John
;
Chennamaneni, …
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 131-143
Persistent link: https://www.econbiz.de/10011503639
Saved in:
2
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
3
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
4
Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Casidy, Riza
;
Nyadzayo, Munyaradzi
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
Saved in:
5
Positioning through B2B carrier signals : understanding how service quality is communicated via websites
Williams, Zachary
;
Lueg, Jason E.
;
Hancock, Tyler
; …
- In:
Industrial marketing management : the international …
81
(
2019
),
pp. 54-64
Persistent link: https://www.econbiz.de/10012107680
Saved in:
6
Service leadership for adaptive selling and effective customer service teams
Wong, Alfred Y.
;
Liu, Ying
;
Tjosvold, Dean
- In:
Industrial marketing management : the international …
46
(
2015
),
pp. 122-131
Persistent link: https://www.econbiz.de/10011286971
Saved in:
7
Flexibility and quality in logistics and relationships
Yu, Kangkang
;
Cadeaux, Jack
;
Song, Hua
- In:
Industrial marketing management : the international …
62
(
2017
),
pp. 211-225
Persistent link: https://www.econbiz.de/10011707139
Saved in:
8
Buyer (dis)satisfaction and process innovation : the case of information technology services provision
Ashok, Mona
;
Day, Marc
;
Narula, Rajneesh
- In:
Industrial marketing management : the international …
68
(
2018
),
pp. 132-144
Persistent link: https://www.econbiz.de/10011822144
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9
Investigating the influence of velocity performance on satisfaction with third party logistics service
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
Industrial marketing management : the international …
39
(
2010
)
4
,
pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
Saved in:
10
The strategic role of relational capabilities in the business-to-business service profit chain
Theoharakis, Vasilis
;
Sajtos, Laszlo
;
Hooley, Graham J.
- In:
Industrial marketing management : the international …
38
(
2009
)
8
,
pp. 914-924
Persistent link: https://www.econbiz.de/10003924785
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